topic Re: Plan suspended in Get Support

Plan suspended

Hero9551 — Tue, 14 Jun 2022 00:17:16 GMT

Hi, due to a credit card change, my autopay did not go through so it seems that my plan has been suspended. I have just added the new credit card info. Am I supposed to do anything else?

Re: Plan suspended

softech — Tue, 14 Jun 2022 00:21:11 GMT

@Hero9551 yes, you need to make a manual payment to reactivate the plan. (Autopay won't automatically triggered again after a failed attempt)

Just head to Payment page, click one time payment. Best is to use the option "Other (enter the desired payment amount)" and manually enter the plan amount

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once payment goes through, click Reactivate current plan if the button is there

Logoff from My Account and reboot the phone

Re: Plan suspended

MrSpock — Tue, 14 Jun 2022 00:23:20 GMT

@Hero9551 hi go into your account and make a manual payment reboot phone should be good to go ,if not go back into plan account and look to see if funds where added if so look for a reactivate button