topic Re: Porting out in Get Support

Porting out

Deeksha — Mon, 13 Jun 2022 14:28:03 GMT

I am porting out my number ,I want you to manually port out and release my number

Re: Porting out

MrSpock — Mon, 13 Jun 2022 14:31:58 GMT

@Deeksha hi you must ask the service provider you are porting your number to so they can initiate request once you do that leave your public sim in your phone to receive port request respond yes to text

Re: Porting out

Deeksha — Mon, 13 Jun 2022 14:30:17 GMT

I am not even getting a message ,they told me to contact public

Re: Porting out

Deeksha — Mon, 13 Jun 2022 14:32:22 GMT

They are initiating the req but I m not getting the message

Re: Porting out

Dunkman — Mon, 13 Jun 2022 14:41:34 GMT

@Deeksha

Is your Public mobile account active? You need an active account to port out (except for Telus or Koodo). You will need to contact your new carrier to resend the port request. Keep your PM SIM card in your phone to receive confirmation text.

Here is some more information about porting process:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Porting out

Deeksha — Mon, 13 Jun 2022 14:46:19 GMT

The account is active

Re: Porting out

JL9 — Mon, 13 Jun 2022 14:46:25 GMT

Yeah, you need to go through the usual porting process and you will need your PM account in good standing and sim in the phone to get the porting text.

Re: Porting out

Deeksha — Mon, 13 Jun 2022 14:48:47 GMT

Can I get the pin num for my account

Re: Porting out

hTideGnow — Mon, 13 Jun 2022 14:51:54 GMT

@Deeksha wrote:
Can I get the pin num for my account

HI @Deeksha For PIN, you can try to see if it was sent to you in any email from PM in the beginning.

if it is not there, you will have to open ticket with CS Agent and have them to reset it for you

To open ticket at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting out

Meow — Mon, 13 Jun 2022 15:24:16 GMT

@Deeksha wrote:
Can I get the pin num for my account

If you do not know your PIN you have to ask agent to change it for you. They cannot see it so they can only update it.

Re: Porting out

esjliv — Mon, 13 Jun 2022 15:45:50 GMT

whoops, sorry, didn't mean to post blank there...

@Deeksha are you being asked for a PIN to port into another provider? Best to use your Public Mobile Account Number when porting to another provider.

You really only need the PIN to verify your account or access information when calling 611 or your account remotely.

If you cannot log onto your account to find out your account number then follow steps to submit a ticket provided by @hTideGnow .

OR, you may have received an activation email when you activated with Public. In that case, see the To line of the email, it has your account number in it.