topic Re: USA providers while roaming problems in Get Support

USA providers while roaming problems

mellondon — Mon, 13 Jun 2022 14:34:45 GMT

Hello all (again) I’m sure having my fill of problems. For the last 2.5 to 3 years I have had this 60.00 USA plan , I would manually switch to AT&T and carry on. Started last week it will not pick up AT&T if my life depended on it. I can put it on t mobile but it’s out of service more then it’s in service. I have reset my phone more than once. So my question is did P/M drop AT&T as a provider while in the USA.

Re: USA providers while roaming problems

Anonymous — Mon, 13 Jun 2022 14:37:31 GMT

@mellondon- what phone do you have. US carriers (including AT&T) have started shutting down 3G service.

Re: USA providers while roaming problems

Meow — Mon, 13 Jun 2022 14:38:08 GMT

I doubt it is PM's issue. Most likely it is due to slowly 3G shut down in USA.

If you are frequent US visitor you should consider pay as you go US SIM (if such thing exists) or to use voip app like TextNow.

Re: USA providers while roaming problems

JL9 — Mon, 13 Jun 2022 14:45:03 GMT

Yeah AT & T has basically phased out 3G so it seems like T-Mobile is more reliable for PM customers, they will all be going this route soon so PM will either have to update or get rid of the US roaming altogether.

Re: USA providers while roaming problems

mellondon — Mon, 13 Jun 2022 15:14:18 GMT

I phone

Re: USA providers while roaming problems

mellondon — Mon, 13 Jun 2022 15:14:54 GMT

Yes I believe you’re right.

Re: USA providers while roaming problems

mellondon — Mon, 13 Jun 2022 15:26:06 GMT

So what about lte. Or we’re just out of luck as pm customers who work and travel in the USA. Am I missing something

Re: USA providers while roaming problems

hTideGnow — Mon, 13 Jun 2022 15:35:25 GMT

@mellondon wrote:
So what about lte. Or we’re just out of luck as pm customers who work and travel in the USA. Am I missing something

HI @mellondon For now, PM voice is going via 3G and text and data can go through both 3G and LTE

US is taking down 3G and it will have no voice in area without 3G. Text and data will not be affected

However, CS Agent replied to another user confirming that PM is working on VoLTE with US and hopefully it will be there by end of September. With VoLTE enabled, you can have voice on LTE . But until this becomes true, you still need to look for 3G for voice in your area. Check T-Mobile first as T-Mobile is not starting to remove 3G until July

Re: USA providers while roaming problems

mellondon — Mon, 13 Jun 2022 16:16:17 GMT

T-Mobile is what I’m on now very spotty to say the least. We’ll wait and see what transpires

Re: USA providers while roaming problems

darlicious — Mon, 13 Jun 2022 23:52:23 GMT

@mellondon

I am wondering why you have an issue choosing at&t. Maybe talking to Apple may be in order as to why you have difficulty choosing a provider in the US.

Re: USA providers while roaming problems

mellondon — Tue, 14 Jun 2022 16:56:22 GMT

I’m crossing into the USA again today so I’ll see what happens

Re: USA providers while roaming problems

darlicious — Tue, 14 Jun 2022 16:58:41 GMT

@mellondon

Whats the make and model model of your phone?