topic Re: How do I refund my last payment? in Get Support

How do I refund my last payment?

Jill00 — Mon, 13 Jun 2022 14:16:59 GMT

Hi. I accidentally made two payments with my visa gift card and now I can't buy groceries. How can I refund the top up payment I made this morning?

Re: How do I refund my last payment?

softech — Mon, 13 Jun 2022 14:19:49 GMT

@Jill00 PM is prepaid and they usually do not provide refund. As long as you see the amount in your Account's Available Fund, the money is there for your next renewal

If you want to try, you can open a ticket with PM and and see if they are willing to make an exception:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: How do I refund my last payment?

MrSpock — Mon, 13 Jun 2022 14:21:01 GMT

@Jill00 hi open a ticket through Simon to speak to a customer service agent they can help you Click here

Re: How do I refund my last payment?

ShawnC13 — Mon, 13 Jun 2022 14:20:31 GMT

Sorry to hear this. The extra payment will sit in your available funds until your next payment. I know you are saying you need a refund but I there are no refunds with a pre-paid service and if they were to offer some goodwill and process your refund due to your mistake of paying twice I believe it takes 3-4 weeks for that whole process to complete.

Re: How do I refund my last payment?

JL9 — Mon, 13 Jun 2022 14:48:55 GMT

Yeah even if they were to do the refund by the time it gets processed, your next renewal would be up. Also if it is a prepaid card you paid with many of them don't take refunds back on the card anyways. Even if they did, your best route would probably leave it in available funds for your next renewal, basically that means you won't have to pay for your phone again until mid August.

Re: How do I refund my last payment?

computergeek541 — Tue, 14 Jun 2022 00:25:10 GMT

Re: How do I refund my last payment?

terrybev — Wed, 15 Jun 2022 06:41:27 GMT

If you find a solution let me know. I did the same exact thing when I was changing my plan. When it asked to submit. I thought I had to press submit again to confirm. So I actually paid twice, sucks