topic Re: I am sick of trying to get into account. in Get Support

I am sick of trying to get into account.

Noni2 — Mon, 13 Jun 2022 13:05:55 GMT

I am about 5 mins away from cancelling. It should not be this difficult to get into my account.

Are there no real people I can speak to?

Re: I am sick of trying to get into account.

MrSpock — Mon, 13 Jun 2022 13:07:27 GMT

@Noni2 hi wait an hour and try again if that doesn't work open a ticket through Simon to speak to a customer service agent they can help you Click here

Re: I am sick of trying to get into account.

RossN — Mon, 13 Jun 2022 13:09:35 GMT

@Noni2 hi try clearing your cache reboot try a different browser in ingognito mode

Re: I am sick of trying to get into account.

kb_mv — Mon, 13 Jun 2022 13:17:35 GMT

@Noni2 wrote:
I am about 5 mins away from cancelling. It should not be this difficult to get into my account.
Are there no real people I can speak to?

@Noni2 Are you using a different account sign in than the one used here for the Community? The two accounts are different and need different log ins.

Re: I am sick of trying to get into account.

Meow — Mon, 13 Jun 2022 13:20:43 GMT

Real people can be reached by either ticket or personal mail.

If you tried too many times to log in to your PM account it might be temporary locked. Try ini 1h or contact agent for assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: I am sick of trying to get into account.

hTideGnow — Mon, 13 Jun 2022 13:45:29 GMT

HI @Noni2 Don't cancel because of access to account, it is an easy unlock and password reset process. Just open ticket

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I am sick of trying to get into account.

Noni2 — Mon, 13 Jun 2022 13:47:41 GMT

I can't get into any account. Why do you make it so difficult to sign in. I am a senior and almost crying I am so frustrated

Re: I am sick of trying to get into account.

hTideGnow — Mon, 13 Jun 2022 13:49:07 GMT

@Noni2 wrote:
I can't get into any account. Why do you make it so difficult to sign in. I am a senior and almost crying I am so frustrated

HI@Noni2 Trust me, just open ticket as what I suggested, it's not bad

if you find it confusing, then just private message them and then keep checking your Community inbox for CS Agent reply

to open by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I am sick of trying to get into account.

esjliv — Mon, 13 Jun 2022 16:20:03 GMT

@Noni2 wrote:
I can't get into any account. Why do you make it so difficult to sign in. I am a senior and almost crying I am so frustrated

Hi @Noni2 , sorry to hear you are having issues. It can be frustrating if you are stuck and a bit unclear of the next steps to access your information.

We are all customers and members, like you, here on the community forum. Sorry, there is no phone number to call. Others have provided you methods to contact Public Mobile customer support (CSA). CSA is communicated to by a ticket messaging system and through Private Messages under the envelope at the top right of the community page.

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If you have had access to your Self Serve account before, but now having issues see other members posts to submit a ticket to CSA for help.

Re: I am sick of trying to get into account.

BKNS27 — Tue, 14 Jun 2022 00:11:39 GMT

@Noni2

I would suggest you keep your password (in the Note app) in your phone or write it down and keep it somewhere safe.