topic Re: Payed and no service !!! in Get Support

Payed and no service !!!

Tylerbennet — Mon, 13 Jun 2022 12:29:23 GMT

I have bought a voucher at shoppers drug mart on jun 12 2022 at 11:13pm. My pin was Once I put in my pin it said I was activated .. I tryed using my phone around 12:00 1230am and it said ur having a system up date.. I wake up to use my phone it’s says I’m not actived and that my pin is in valid !!!!! Not happy

Re: Payed and no service !!!

Tylerbennet — Mon, 13 Jun 2022 12:23:35 GMT

Yo I need help

Re: Payed and no service !!!

Tylerbennet — Mon, 13 Jun 2022 12:24:51 GMT

I have payed for service with a voucher and it’s not working

Re: Payed and no service !!!

softech — Mon, 13 Jun 2022 12:24:58 GMT

@Tylerbennet Please remove your PIN, this is an open forum and you don't want it posted here. Go back to your post, click the down arrow and then select Edit Message and remove the PIN

Can you login to My Account, does it show your account Active, Plan Expired or Suspended?

Is there any Available Fund in My Account? Maybe the voucher amount is sitting there and wasn't used for renewal yet

Can you also check the Transaction page ( https://selfserve.publicmobile.ca/Overview/payment/Payment-History/) and see if it shows the voucher was entered and if the amount was used

Re: Payed and no service !!!

MrSpock — Mon, 13 Jun 2022 12:27:24 GMT

@Tylerbennet hi you will be even more unhappy if someone steals your voucher you are on a public forum anyone can see your info!! click on the down arrow in the little circle top right corner to edit your post

Re: Payed and no service !!!

Tylerbennet — Mon, 13 Jun 2022 12:31:31 GMT

This is not cool get it working.. I have payed and this is a major inconvenience

Re: Payed and no service !!!

Tylerbennet — Mon, 13 Jun 2022 12:32:07 GMT

I don’t like typing all this it’s vary frustrating

Re: Payed and no service !!!

softech — Mon, 13 Jun 2022 12:33:33 GMT

@Tylerbennet wrote:
This is not cool get it working.. I have payed and this is a major inconvenience

@Tylerbennet You can try to reboot your phone once and see

If still not working, please check your My Account as I mentioned above. It might be just little glitch that we can try to help you to fix. It likely is the quickest way to get your service working again

If you like you can also open a ticket with PM Support at the same time, but it will be an hour or so turn around.

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Payed and no service !!!

Tylerbennet — Mon, 13 Jun 2022 12:36:39 GMT

It wasn’t used.. it said it had the money on it when I typed in the pin.. ???

Re: Payed and no service !!!

Tylerbennet — Mon, 13 Jun 2022 12:37:53 GMT

Some one better help me or I’ll be going to a different company 🤬🤬🤬🤬🤬

Re: Payed and no service !!!

softech — Mon, 13 Jun 2022 12:43:20 GMT

@Tylerbennet wrote:
Some one better help me or I’ll be going to a different company 🤬🤬🤬🤬🤬

@Tylerbennet we are all customers like you. We are trying to help, that's why I suggest you to check My Account. That is the first thing you should check to see what is going on

If you want formal PM support help instead , you will need to open a ticket like what I said above. They will reply within an hour or two and you work with them by messaging with them

Yes, moving to a different company can be an option, but if you need your phone number to go with you, ONLY active account can be ported out . So, you still need to get your account active again before you can go away with your phone number, unless you decide to give up the number as well

Please first check My Account as I advised above first. At least understand what happened. Then you have a choice to just work with PM Support by opening ticket or provide us more details and we try to help 🙂

Re: Payed and no service !!!

Tylerbennet — Mon, 13 Jun 2022 12:48:07 GMT

This is bs I have 30 on my phone and I can’t make a phone call ????

Re: Payed and no service !!!

Tylerbennet — Mon, 13 Jun 2022 12:48:42 GMT

It says I’m suspended why wtf

Re: Payed and no service !!!

Tylerbennet — Mon, 13 Jun 2022 12:50:48 GMT

Why does it say that my service is suspended when I just put minutes on??? I have 30 dollors on it ??? What is going on

Re: Payed and no service !!!

MrSpock — Mon, 13 Jun 2022 12:52:09 GMT

@Tylerbennet wrote:
It says I’m suspended why wtf

@Tylerbennet why don't you stop taking a hissy fit take a deep breath and listen to the advice given to you from @softech it is sound advice!!

Re: Payed and no service !!!

softech — Mon, 13 Jun 2022 13:35:47 GMT

@Tylerbennet wrote:
Why does it say that my service is suspended when I just put minutes on??? I have 30 dollors on it ??? What is going on

@Tylerbennet So, there are $30 in the Available Fund? is your plan $25 or $15 ? If so, it is an easy fix

You can do this to trigger the renewal manually:

Login to My Account.
Go to Plan and Add-ons Tab and click on Lost/Stolen Phone to Suspend the service.
Log off and then Wait 5 minutes
Log back in My Account, go back to Plan and Add-ons Tab, click on Lost/Stolen Phone, then
Resume/Reactivate Service. The plan will automatically reactivate since you already have enough funds to pay for the plan.

Re: Payed and no service !!!

Tylerbennet — Mon, 13 Jun 2022 14:16:52 GMT

I can’t log in to my account… i don’t know why this is the worst experience I have had !!! Get this thing working !!!!

Re: Payed and no service !!!

Tylerbennet — Mon, 13 Jun 2022 14:17:50 GMT

Can I speak to a freakin person here this is killing me

Re: Payed and no service !!!

dust2dust — Mon, 13 Jun 2022 15:58:00 GMT

What does 611 say? If it wants money then you're suspended and don't have enough balance. What plan are you on? If it says a renewal date and your balance then your account is active.

Just adding money doesn't do anything until you do something with it ie. renewal at your 30 days or buy add-ons. This is not pay as you go.