topic Re: Cannot receive call in Get Support

Cannot receive call

BruceC — Sun, 12 Jun 2022 05:34:54 GMT

I am not able to receive calls after porting from freedom mobile to public. It went straight to voicemail and after restarting it still doesnt fix it.

Re: Cannot receive call

computergeek541 — Sun, 12 Jun 2022 05:41:22 GMT

@BruceC wrote:
I am not able to receive calls after porting from freedom mobile to public. It went straight to voicemail and after restarting it still doesnt fix it.

Is this voicemail that your callers are hearing the voicemail greeting that you set up at Freedom? If that's the case, this means that your number has not been ported. To receivie your phone calls, you'll need to re-insert your Freedom Mobile SIM card into your phone. Also, did you answer the text message from Freedom to approve the phone number transfer to Public? If you missed that text message from Freedom, please put your Freedom SIM card back in. Them, go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and ask for a customer support agent at Public Mobile. You'll need to get the customer support agent to complete the task if you made the porting request more than a few hours ago (Otherwise, the phone number porting is still in process).

Re: Cannot receive call

esjliv — Sun, 12 Jun 2022 13:30:39 GMT

@BruceC - so outgoing calls, in/out texts, and data are working okay?

The freedom account must remain in active status until the port completes. Cell ports can take 2-3 hours.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection