topic Re: Can’t change plan, no options come up when I try in Get Support

Can’t change plan, no options come up when I try

emilygeorgia — Sat, 11 Jun 2022 21:01:42 GMT

Not really sure what to do, trying to figure out if there’s a limit to how often you can change it. I changed it on the 30th of may bc I was too broke to afford my regular one and needed service. I can afford the 50 dollar one now so I want to try that and it’s not letting me. I’ve tried using safari and google but it’s the same on both.

Re: Can’t change plan, no options come up when I try

computergeek541 — Sat, 11 Jun 2022 21:05:19 GMT

@emilygeorgia wrote:
Not really sure what to do, trying to figure out if there’s a limit to how often you can change it. I changed it on the 30th of may bc I was too broke to afford my regular one and needed service. I can afford the 50 dollar one now so I want to try that and it’s not letting me. I’ve tried using safari and google but it’s the same on both.

Is the issue that the plan details aren't showing? There's a long standing bug in the website that sometimes causes the Self Serve page to show that you no plan listed on your account. When the website does this, plan changes aren't available. Usually, the fix is to try again at a later time.

You can change the plan as many times as you wish, but you can have only one pending secheduled change at a time, and if you're performing immediate plan changes, this would be more expensive as the fulll plan fee is always due immediately (and you lost the rest of the plan you've already paid for and didn't use).

Re: Can’t change plan, no options come up when I try

hairbag1 — Sat, 11 Jun 2022 21:37:05 GMT

Try clearing cache files...see if that helps.

I just attempted the plan change and works fine using Firefox.

Re: Can’t change plan, no options come up when I try

emilygeorgia — Sat, 11 Jun 2022 22:18:05 GMT

Definitely understand that I’d lose out on some money but right now I’m buying add ons so it’s legit bc I need more data to be able to do instacart bc not all the stores have wifi and then I need data at customers houses, so I’m wasting more on add ons bc I could use up one every few days. I don’t have a computer but I will try to download Firefox and try on there bc it’s been like this all day and last night.

Re: Can’t change plan, no options come up when I try

hTideGnow — Sat, 11 Jun 2022 22:20:44 GMT

HI @emilygeorgia You error you got? you don't see the plan displayed at all? or you clicked and gave you an error? or you clicked and nothing happened?

Re: Can’t change plan, no options come up when I try

emilygeorgia — Sat, 11 Jun 2022 22:24:38 GMT

I’ve tried with Google in incognito mode I’ve tried with Safari and I’m going to try with fire fox but when I go to change plan there are none of the little bullets with options to choose the plan

Re: Can’t change plan, no options come up when I try

hTideGnow — Sat, 11 Jun 2022 22:33:31 GMT

HI @emilygeorgia weird if you tried different browser and got the same. And you tried on both phone and computer?

If nothing works, open a ticket with PM CS Agent and have them to manually process the change plan for you

open a ticket with PM CS Agent. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t change plan, no options come up when I try

emilygeorgia — Sat, 11 Jun 2022 22:49:19 GMT

I just got home and was able to download Firefox and it worked 😄

Re: Can’t change plan, no options come up when I try

Community_QA — Sun, 12 Jun 2022 01:08:17 GMT

@emilygeorgia normal, but if you didn't not remove credit card before you port, check next month make sure PM stops charging you