topic Re: No Service issue in Get Support

No Service issue

brianon8off8 — Wed, 01 Jun 2022 22:42:46 GMT

I tried answering a phone call and the call got dropped. From that moment, I am unable to get any service. I tried restarting my phone and resetting the network setting. But no luck. I really need urgent help. Thanks!

Re: No Service issue

computergeek541 — Wed, 01 Jun 2022 22:44:41 GMT

@brianon8off8 wrote:
I tried answering a phone call and the call got dropped. From that moment, I am unable to get any service. I tried restarting my phone and resetting the network setting. But no luck. I really need urgent help. Thanks!

This could be a temporary network problem that resolves itself. Is this a new activation? Was service working properly before?

Re: No Service issue

softech — Wed, 01 Jun 2022 22:45:35 GMT

@brianon8off8 did you try reseat your SIM (power off, take sim out for a minute , then put it back and power up)

What is it showing on the phone status? Does it show it connected to PM? Is Mobile Data working?

Try to put your SIM in another phone if possible. If it work on another phone, check if your phone is blacklisted:

https://devicecheck.ca/check-status-device-canada/

Re: No Service issue

hTideGnow — Wed, 01 Jun 2022 22:46:46 GMT

HI @brianon8off8 Did you login to My Account and check if the account is active?

Re: No Service issue

brianon8off8 — Wed, 01 Jun 2022 22:47:13 GMT

Yes, the account is still active

Re: No Service issue

esjliv — Wed, 01 Jun 2022 22:47:38 GMT

@brianon8off8 - does toggling into airplane mode then back again help? Or, even try removing your SIM card, then gently re-inserting it.

You may also try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if that improves services.

If still issues, can you try your SIM card into another phone to see if issue persists?

Re: No Service issue

brianon8off8 — Wed, 01 Jun 2022 22:48:03 GMT

No, I have been with public mobile for 3 years

Re: No Service issue

brianon8off8 — Wed, 01 Jun 2022 22:49:02 GMT

I do not have a push pin nor a spare phone at the moment. My phone is not blacklisted.

Re: No Service issue

softech — Wed, 01 Jun 2022 22:49:42 GMT

@brianon8off8 Could be a network issue. If you have a phone around, put the SIM in another phone. This can test as well as force a re-provisioning of the SIM. There has been some network issue in the last 2 days and this tricks help to jump start the service back.

If you don't have another phone and all the checks fail, open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: No Service issue

Luddite — Sat, 11 Jun 2022 19:20:23 GMT

@brianon8off8 If you're looking for a backup to these aggravations check out my old post: https://productioncommunity.publicmobile.ca/t5/Get-Support/100-SERVICE/m-p/183753#M33693