topic Re: SIM NOT SUPPORTED in Get Support

SIM NOT SUPPORTED

SKhosa — Sat, 11 Jun 2022 16:53:42 GMT

I put my SIM card in a new unlocked iPhone but its says 'SIM NOT SUPPORTED'

Re: SIM NOT SUPPORTED

MrSpock — Sat, 11 Jun 2022 16:58:32 GMT

@SKhosa hi what type of iphone, is it new to you/used?

Re: SIM NOT SUPPORTED

softech — Sat, 11 Jun 2022 17:00:15 GMT

@SKhosa What kind of iPhone is that? Which provider you got it from ? or which provider it was used before and was working well? You have to contact the provider where you got the iPhone from to have them arrange for unlock

Re: SIM NOT SUPPORTED

esjliv — Sat, 11 Jun 2022 17:15:56 GMT

@SKhosa - try some troubleshooting below:

restarting your phone
open up the SIM card tray, remove the SIM, replace it, then close the SIM card tray
perform a reset of the network settings

If still issues, make sure the SIM works in another phone..since that can usually show up on a locked phone.

Re: SIM NOT SUPPORTED

SKhosa — Sat, 11 Jun 2022 17:18:06 GMT

Iphone SE, it should have been unlocked.

Re: SIM NOT SUPPORTED

softech — Sat, 11 Jun 2022 17:21:06 GMT

@SKhosa wrote:
Iphone SE, it should have been unlocked.

@SKhosa do not just trust that is has been unlocked, check to confirm,

Open the Settings app on the iPhone in question.
Scroll down and tap General.
Tap About.
Scroll to the bottom and look for Carrier Lock. If it says No SIM restrictions, then your iPhone is unlocked and you're free to use any carrier or cell service.

If it shows it is locked, you should check with the provider you got the phone from and ask them to help unlocking it

Re: SIM NOT SUPPORTED

LurganIeUk — Sat, 11 Jun 2022 17:38:21 GMT

Try sim in another “for sure” unlocked phone.

If you have iTunes on a computer attach phone by USB cable to computer and run a full reset on phone. The very last screen will say “Congratulations Your IPhone is Unlocked” if no message....is carrier locked.

Re: SIM NOT SUPPORTED

BKNS27 — Sat, 11 Jun 2022 18:51:25 GMT

@SKhosa

If your iPhone SE is the first generation 2016 SE. There is a good chance it might be locked by a carrier.

Check your Settings as noted by @softech .

Re: SIM NOT SUPPORTED

Korth — Sat, 11 Jun 2022 21:32:44 GMT

"SIM NOT SUPPORTED" and "INVALID SIM" mean that, whatever you were told, whatever you may believe, your unlocked iPhone is in fact a carrier-locked or region-locked iPhone.

It will only work with SIM cards issued by the carrier which originally sold it new (and which locked it). Unless you can get it unlocked.

Re: SIM NOT SUPPORTED

computergeek541 — Tue, 21 Jun 2022 18:20:38 GMT