topic Re: overpayment in Get Support

overpayment

jace0000 — Sat, 11 Jun 2022 03:17:35 GMT

how may i get a refund for a double payment this month

Re: overpayment

Anonymous — Fri, 10 Jun 2022 22:08:46 GMT

@jace0000you would need to contact customer service rep. Click on the Get Help button/link and follow the steps.

Re: overpayment

BKNS27 — Fri, 10 Jun 2022 22:10:54 GMT

@jace0000

You must have tried putting in a payment but you clicked it twice.

The overcharge will remain in your account as credit that will go to next month bill.

A refund will take up to 30 days to process…same time as your next bill payment.

If you are really tight for money, you can contact a CS_Agent for a refund via private messaging or create a ticket via SIMon Chatbot on this Community page.

Re: overpayment

jace0000 — Fri, 10 Jun 2022 22:11:23 GMT

thank you, where is the Get Help button. So far I can only reach a robot and it doesn't understand "overpayment"

Re: overpayment

jace0000 — Fri, 10 Jun 2022 22:15:30 GMT

thank you, the overpayment went in as a top up? How does one contact a CS_Agent.

Re: overpayment

jace0000 — Fri, 10 Jun 2022 22:17:53 GMT

it only makes me feel like leaving Public Mobile

Re: overpayment

Anonymous — Fri, 10 Jun 2022 22:38:38 GMT

'Get Help' is at top of screen. Try something like account balance or something like that in the chat window. there should be an option to open a ticket.

Re: overpayment

esjliv — Sat, 11 Jun 2022 03:05:37 GMT

@jace0000 wrote:
thank you, the overpayment went in as a top up? How does one contact a CS_Agent.

@jace0000 if still having difficulties with SIMon keep typing "Agent" until you get the option to "Click here to submit a ticket" option.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

1-SIMon

2-Private Message

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

But if you are not in urgent need of the extra payment funds, you may be best to leave the funds in your Available Funds area and they will be used first upon next renewals (as @BKNS27 already mentioned).

May be less of a pain to do it this way.

Re: overpayment

CountyDownIeUk — Sat, 11 Jun 2022 18:19:24 GMT

Just leave the money there for your next payments.