topic Re: Data add-ons in Get Support

Data add-ons

Catherp — Fri, 10 Jun 2022 16:16:16 GMT

I purchased 1 gigabyte of data as an add-on because I am travelling.

A few days later, I purchased an additional 1gb.

Only 1 gigabyte is showing up on my plan-

I put the funds in my account and then purchased....the funds have been taken out.

Can someone please help?

Thank you

Re: Data add-ons

dust2dust — Fri, 10 Jun 2022 16:22:10 GMT

Does the number to the right side say 2048?

Re: Data add-ons

iliketotalk — Fri, 10 Jun 2022 16:22:50 GMT

@Catherp Hi in your account under plans and add-ons you should see a line with data add-on How many megabytes does it say you have?

Re: Data add-ons

hTideGnow — Fri, 10 Jun 2022 16:27:29 GMT

HI @Catherp the first data add-on was not used up yet, right?

and you are talking about regular data in Canada, not roaming?

Send us a screenshot of the My Data & Add-ons and see if we find anything unusual

Re: Data add-ons

Catherp — Fri, 10 Jun 2022 16:39:39 GMT

I haven`t used any of the original data

And yes, regular in Canada Data

Re: Data add-ons

Catherp — Fri, 10 Jun 2022 16:41:05 GMT

yes it does! I wondered about that-it says 1 gigabyte but is 2048 two gigabytes? Sorry if these are dumb questions!!

Old person here:)

Re: Data add-ons

iliketotalk — Fri, 10 Jun 2022 16:53:59 GMT

@Catherp @Yes 2048 is 2gigs

Re: Data add-ons

BKNS27 — Fri, 10 Jun 2022 16:58:47 GMT

@Catherp

2048MB = 2GB

Re: Data add-ons

hTideGnow — Fri, 10 Jun 2022 17:00:48 GMT

@Catherp wrote:
yes it does! I wondered about that-it says 1 gigabyte but is 2048 two gigabytes? Sorry if these are dumb questions!!
Old person here:)

Hi @Catherp So, you see 2048 there?

Re: Data add-ons

dust2dust — Fri, 10 Jun 2022 17:13:34 GMT

No dumb questions. You bought 2 units of 1GB data. They stack together in the same line item giving the total. If you had used some of one before buying another then it would have added the remainder of 1 to the new 1GB and give that new total as the new amount available.

Re: Data add-ons

Catherp — Fri, 10 Jun 2022 18:29:00 GMT

Thank you! The reason I asked is because it only says 1 gigabyte although the total is 2048.

Appreciate your reply!