topic Re: Missing the Auto Pay rewards in Get Support

Missing the Auto Pay rewards

RezaOmidvar39- — Thu, 09 Jun 2022 23:03:47 GMT

Hi there,

From the time my plan with public mobile was active, I registered for autopay. Although you receive my bill amount directly from my bank account, you do not reduce $2 as my reward. I hope you solve this problem sooner and returned my rewards amount to my account.

Thank you,

Reza Omidvar

Re: Missing the Auto Pay rewards

MrSpock — Thu, 09 Jun 2022 23:09:28 GMT

@RezaOmidvar39- hi are you new to public since January? if so there is no longer 2 dollar auto pay you receive 5% of your bill as a bonus how do you pay directly from bank account that is not possible

Re: Missing the Auto Pay rewards

dust2dust — Thu, 09 Jun 2022 23:06:47 GMT

If you can find advertising or mentions of the $2 then you should be entitled to it. But since late January new sign ups are on a new points system that doesn't provide the $2 autopay.

Re: Missing the Auto Pay rewards

hTideGnow — Thu, 09 Jun 2022 23:20:02 GMT

HI @RezaOmidvar39- Anyone joined after Jan 25 will be on the new rewards system. You don't get the $2 discount anymore but you will get the 5% points back as a rewards

Here are the full details for the Public Points reward system:

https://www.publicmobile.ca/en/bc/get-help/articles/Public-Points-Rewards

Re: Missing the Auto Pay rewards

RossN — Thu, 09 Jun 2022 23:22:13 GMT

@RezaOmidvar39- auto pay is payed with a credit card on file in your self serve not through a bank account even if you could pay your account that way

@RezaOmidvar39- wrote:
Hi there,
From the time my plan with public mobile was active, I registered for autopay. Although you receive my bill amount directly from my bank account, you do not reduce $2 as my reward. I hope you solve this problem sooner and returned my rewards amount to my account.
Thank you,
Reza Omidvar

Re: Missing the Auto Pay rewards

darlicious — Fri, 10 Jun 2022 02:10:15 GMT

@RezaOmidvar39-

Unfortunately since the change to the points program on January 25th 2022 the autopay reward has been replaced by 5% back in points on your purchases. However as mentioned if you have messaging that indicates you would recieve the $2 autopay reward then you can complain to pm customer support and then escalate the issue and negotiate a resolution since the ability to give you the $2 reward as per the rewards program no longer is possible. A previous negotiated settlement was a $24 (12×$2) credit to the account.

Re: Missing the Auto Pay rewards

JL9 — Fri, 10 Jun 2022 14:37:28 GMT

I am guessing they mean they added a visa debit to autopay so it is essentially coming out of his bank account