topic Re: Change email in Get Support

Change email

Chris2277 — Thu, 09 Jun 2022 21:44:07 GMT

How do I change email on my account if I can't sign in my email and didn't have a community account. I've opened a new account with new pw and account with old email but its asking for verification code. Im trying to transfer sim cards cause I lost mine

Re: Change email

MrSpock — Thu, 09 Jun 2022 21:50:50 GMT

@Chris2277 hi you have a comunity account because you are here to change self serve account email open a ticket through Simon to speak to a customer service agent they can help you Click here

Re: Change email

Meow — Thu, 09 Jun 2022 21:57:56 GMT

You do have comm account since you can post there 🙂

To change your account email contact agent:

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: Change email

darlicious — Thu, 09 Jun 2022 22:03:22 GMT

@Chris2277

Have you lost access to your email because you cannot use your phone number for 2FA? If the issues are all stemming from the inability to access your phone number then just get the CSA to perform the sim swap for you. You will need to know your payment card info on your pm account to make verification easier.