topic Re: Addon in Get Support

Addon

bidsanand — Thu, 09 Jun 2022 16:05:07 GMT

How can I check if my addon is active

Re: Addon

softech — Thu, 09 Jun 2022 16:10:14 GMT

@bidsanand login to My Account. check if your add-on is on the Overview Page, under My Data & Add-ons

OR check the Plan details page,

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/

if you see your addon in one of those two places, then yes, the add-on is still active

Re: Addon

BKNS27 — Thu, 09 Jun 2022 16:47:40 GMT

@bidsanand

You can check by login to your account and look under My Data & Add-ons. If it is in the list of your plan plus the add-on your purchased.

If it is not on the list, you missed the 2 steps.

1 - Charge amount of the add-on into your account

2 - Make the purchase of the add-on.

Re: Addon

JL9 — Thu, 09 Jun 2022 18:55:36 GMT

If you don;'t see it in data/add ons section, check your available balance and the amount is most likely there and just complete the second step and you should be good to go.