topic Re: cannot connect to internet in Get Support

cannot connect to internet

Sharonz — Thu, 09 Jun 2022 18:44:52 GMT

i have 250mb each month. it was ok before but cannot connect to internet this month. i only used 12-15 mb up to today.

Re: cannot connect to internet

MrSpock — Thu, 09 Jun 2022 18:50:35 GMT

@Sharonz hi can you check in your self serve account under plans and add ons to see if any data is showing there

Re: cannot connect to internet

fujiyama — Thu, 09 Jun 2022 18:50:53 GMT

What is your plan renewal date?

Check data usage settings on your phone, it will most likely NOT reset on the same day as your plan renewal date.

Also, try resetting your phone.

Re: cannot connect to internet

dust2dust — Thu, 09 Jun 2022 18:51:52 GMT

Use the date at the top of the overview to figure your renewal date. Then look at the usage logs to add up your usage since that date.

If you don't see a data line item in your my data & add-ons then you've used it all. Also be sure to understand that this place is 30 days, not monthly.

Re: cannot connect to internet

JL9 — Thu, 09 Jun 2022 18:52:22 GMT

If there is no line showing in your data/add ons then the data has been fully consumed, unless there was an error and they didn't reset the counter. If you think that is the case you can reach out to a CSA to investigate.

Re: cannot connect to internet

Sharonz — Thu, 09 Jun 2022 18:52:41 GMT

no data is showing.

Re: cannot connect to internet

MrSpock — Thu, 09 Jun 2022 18:53:59 GMT

@Sharonz hi then it is all used up sorry

Re: cannot connect to internet

Sharonz — Thu, 09 Jun 2022 18:55:59 GMT

i don't think so.

Re: cannot connect to internet

JL9 — Thu, 09 Jun 2022 18:57:02 GMT

250MB isn't that much and can be used up quite quickly, many times it may be inadvertent. In any event, if you are quite sure it is an error, feel free to connect to a CSA to investigate for you.

Re: cannot connect to internet

Sharonz — Thu, 09 Jun 2022 18:57:56 GMT

this might be the reason. 30 days not monthly. Thanks

Re: cannot connect to internet

dabr — Thu, 09 Jun 2022 19:07:54 GMT

@Sharonz You can always purchase some back up data for the times you've run out of plan data before renewal. Price is a little steep at $15/1GB but it's non expiring so any left over data simply keeps rolling over until depleted.