Card refusal

iainr — Thu, 09 Jun 2022 17:51:57 GMT

I received a text Wednesday June 1st asking me to renew my visa card as it had expired. I signed in and put in the updated info for the card. The system said they could not verify my card as my issuer had rejected it. I called my bank who said there is nothing wrong with my account and my card was active and in good standing,(I am using it everyday) it must be Public Mobiles system at fault. This is the second time I have encountered something like this. Last year they done this to my wifes' account on the same card as mine and I had to change hers it to a different Card. How do I get to speak to a real person ant have to go through a bot

Re: Card refusal

MrSpock — Thu, 09 Jun 2022 17:57:56 GMT

@iainr

hi all help is online open a ticket through Simon to speak to a customer service agent they can help you Click here

Re: Card refusal

iainr — Thu, 09 Jun 2022 18:16:34 GMT

Thanks ,I'll give that a try. It does seem like a complicated procedure

topic Card refusal in Get Support

Card refusal

Re: Card refusal

Re: Card refusal