topic Re: Cannot receive calls in Get Support

Cannot receive calls

ElaineB — Thu, 09 Jun 2022 13:47:44 GMT

I cannot receive calls moved from Bell to Pm yesterday, directly forwards to voice mail, went into forwarding calls and shut off this feature and restarted phone still not receiving calls

Re: Cannot receive calls

JL9 — Thu, 09 Jun 2022 13:50:40 GMT

Did you follow and complete the porting procedure? Bell account was still in good standing, Left your bell sim in the phone and replied YES to the porting text?

Re: Cannot receive calls

MrSpock — Thu, 09 Jun 2022 13:56:26 GMT

@ElaineB hi did you leave your old bell sim in phone to receive port request you must respond yes within 90 minutes

Re: Cannot receive calls

ElaineB — Thu, 09 Jun 2022 13:56:43 GMT

Tried that and still same

Re: Cannot receive calls

ElaineB — Thu, 09 Jun 2022 13:58:25 GMT

I contacted Bell and they said just to put in new Sim card and I was good to go, so no I did not port

Re: Cannot receive calls

ElaineB — Thu, 09 Jun 2022 13:59:28 GMT

Is it too late can I still complete porting procedure and where do I find the procedure

Re: Cannot receive calls

ElaineB — Thu, 09 Jun 2022 14:06:25 GMT

Oh dear, so do I have to contact Bell??

Re: Cannot receive calls

Dunkman — Thu, 09 Jun 2022 14:12:30 GMT

@ElaineB

If you did not respond to the port request text from Bell within 90 minutes, you will need to try the port again. I will private message you the Telus porting number and they can help restart the process.

Leave your Bell SIM card in your phone until you receive that text.

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/port-fraud-protection

Re: Cannot receive calls

MrSpock — Thu, 09 Jun 2022 14:28:27 GMT

@ElaineB please clarify did you port your number from bell or do you have a new number with Public?

Re: Cannot receive calls

ElaineB — Thu, 09 Jun 2022 14:52:27 GMT

I ported the number. However I did not know there was a process to port it

Re: Cannot receive calls

mauricejmacphee — Wed, 15 Jun 2022 13:17:03 GMT

2 weeks ago my 2 teens switched to Public from Bell. They followed the process to port their numbers BUT tossed out their Bell SIM cards! The porting of the number did not work now they have Public Mobile but cannot receive a call. It is a safety issue for them as they have health issues and not be able to receive calls. I need to clear this up today or I need to go back to Bell. I don't want to go back to Bell.