topic Re: Issues in Get Support

Issues

Laawesome — Thu, 09 Jun 2022 11:40:13 GMT

Is any one else struggling with almost everything from data to messages? Its getting very frustrating. They now say my phone is on the compatible list but I've been using this for over a year now!

Re: Issues

MrSpock — Thu, 09 Jun 2022 11:47:45 GMT

@Laawesome hi what type of phone do you have?

Re: Issues

esjliv — Thu, 09 Jun 2022 12:12:42 GMT

@Laawesome - have you had this issue for over a year, or just recently?

For network issues, try one or more of the below to troubleshoot:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if services improve.

*does moving your SIM card to another phone provide better services?

Re: Issues

DDM69 — Thu, 09 Jun 2022 13:10:59 GMT

Do you have LTE turned off? Can you try your sim in another phone?

i’ve had no issues with signal strength or connection so hopefully you can get this resolved.

Re: Issues

JL9 — Thu, 09 Jun 2022 13:46:53 GMT

Do you have a dated phone?

Re: Issues

BKNS27 — Thu, 09 Jun 2022 14:34:42 GMT

@Laawesome

You were able to use PM compatibility section?
There might be a Telus outage in your area. Check map:

https://istheservicedowncanada.com/status/telus/map