topic Re: Email Change in Get Support

Email Change

Mmarcinko — Thu, 09 Jun 2022 13:10:53 GMT

Good morning, I need to change my email address for my account. I was able to change it in the community but when I log into my account, it's still the old email address. How do I change my log in email address?

Re: Email Change

MrSpock — Thu, 09 Jun 2022 13:23:14 GMT

@Mmarcinko open a ticket through Simon to speak to a customer service agent they can help you Click here

Re: Email Change

Meow — Thu, 09 Jun 2022 13:31:32 GMT

Only agent can update your email address on PM account.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: Email Change

JL9 — Thu, 09 Jun 2022 13:48:08 GMT

You cna also just click on envelope icon in the top right corner of the page and private message CS_Agent with subject line email change