topic Re: Locked out in Get Support

Locked out

Mmarcinko — Thu, 09 Jun 2022 13:14:24 GMT

My wife's account is locked out, has been for days. She waits for the 3 hours but still can't get in. Her Community account is also locked. We just need to change the email address, but in that attempt she got locked out. When she tries to log in she clicks forgot password - 1st attempt - but then it states she's locked out. HELP!

Re: Locked out

MrSpock — Thu, 09 Jun 2022 13:22:15 GMT

@Mmarcinko open a ticket through Simon to speak to a customer service agent they can help you Click here

Re: Locked out

Meow — Thu, 09 Jun 2022 13:30:51 GMT

If she cannot get into her Community account, then you will have to talk with agent and persuade them you are who you are and ask them to help out your wife.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: Locked out

JL9 — Thu, 09 Jun 2022 13:49:16 GMT

This is a regular occurrence, the good news is a CSA can resolve this relatively easily.