topic Re: MY Phone has been cloned and I BELIEVE THEY MAY CHANGE MY NUMBER/CARRIER in Get Support

MY Phone has been cloned and I BELIEVE THEY MAY CHANGE MY NUMBER/CARRIER

AKOTTAWA — Thu, 09 Jun 2022 06:03:23 GMT

is there anyway to stop this?

This would be time sensitive

Re: MY Phone has been cloned and I BELIEVE THEY MAY CHANGE MY NUMBER/CARRIER

dust2dust — Thu, 09 Jun 2022 06:05:10 GMT

What makes you think this? What is happening?

Re: MY Phone has been cloned and I BELIEVE THEY MAY CHANGE MY NUMBER/CARRIER

AKOTTAWA — Thu, 09 Jun 2022 06:06:02 GMT

they also have access to my email address associated with this account

Re: MY Phone has been cloned and I BELIEVE THEY MAY CHANGE MY NUMBER/CARRIER

dust2dust — Thu, 09 Jun 2022 06:17:23 GMT

If you can login to all your accounts like financials, emails, here then obviously change the passwords. Now.

Do you still have services with your phone?

Re: MY Phone has been cloned and I BELIEVE THEY MAY CHANGE MY NUMBER/CARRIER

AKOTTAWA — Thu, 09 Jun 2022 07:00:48 GMT

I have chabnged the password the malware is in my iphone 13pro and even resetting it to factory will not get rid of it...... They haver access to text message confirmatioin codes before i even recieve them

Re: MY Phone has been cloned and I BELIEVE THEY MAY CHANGE MY NUMBER/CARRIER

JL9 — Thu, 09 Jun 2022 07:20:59 GMT

Can you bring it in to an apple store?

Re: MY Phone has been cloned and I BELIEVE THEY MAY CHANGE MY NUMBER/CARRIER

BKNS27 — Thu, 09 Jun 2022 07:22:47 GMT

@AKOTTAWA

I am really surprised they got into your iPhone. Security is normally good on a newer iPhone.

I would also you bring your 13 into an Apple Genius Store and see what an Apple staff can do for you

Re: MY Phone has been cloned and I BELIEVE THEY MAY CHANGE MY NUMBER/CARRIER

softech — Thu, 09 Jun 2022 09:08:02 GMT

@AKOTTAWA So, are you not able to access your Self Serve My Account?

For your PM service, is your SIM not working now because someone hacked into your My Account and changed the SIM?

If that is the case, sound like you have a bigger problem then just your PM service. You should check your other email services as well as Banking service. They might have access to those as well. Contact all of those and change the passwords immediately. Please use different passwords for different accounts. Not a single one for all

For PM, you can contact PM Support and put the service on Lost/Stolen first and work with them to get the access back.

Message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: MY Phone has been cloned and I BELIEVE THEY MAY CHANGE MY NUMBER/CARRIER

esjliv — Thu, 09 Jun 2022 10:47:31 GMT

@AKOTTAWA

Let the Customer Support Agents (CSA) know about this as well, submit a ticket here – to be directly connected to the Fraud Management Customer Support Agent (CSA) team who may be able to restore your original SIM card.

Other helpful information to review for your situation :

https://www.publicmobile.ca/en/bc/get-help/articles/sim-swap-fraud

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969