topic Re: Contact to an agent in Get Support

Re: Contact to an agent

noor2004 — Wed, 08 Jun 2022 22:07:38 GMT

I can't access on my account

Re: Contact to an agent

hTideGnow — Wed, 08 Jun 2022 22:27:36 GMT

HI @noor2004

If you cannot access your account you can open ticket by message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or you can use the Chatbot at https://publicmobile.ca/chatbot , just follow

this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Contact to an agent

dabr — Wed, 08 Jun 2022 22:58:01 GMT

@noor2004 Did you activate your self serve account?

The self serve account would be set up with your email as username and a password. If you've forgotten the password, then use the links provided earlier to get a password reset for your account.

If you never set up the account, then you can do that now at this link: https://selfserve.publicmobile.ca/self-registration/

Re: Contact to an agent

JL9 — Thu, 09 Jun 2022 02:35:28 GMT

Hi @noor2004 are you the OP or helping them? If you are having trouble opening self serve you can just send a private message to CS_Agent. Just click on envelope icon at top right of the screen to do so.