topic Re: Hello in Get Support

Hello

burlaka7 — Wed, 08 Jun 2022 18:46:01 GMT

Hello my account is activated and I had put down my monthly charge and I'm not getting any data or service..I would like my data service and data on plz

Re: Hello

dust2dust — Wed, 08 Jun 2022 18:47:42 GMT

It sounds like you need to set the APN properly if Android. What make and model of phone is it?

But you call and text both directions?

Re: Hello

BKNS27 — Wed, 08 Jun 2022 18:50:10 GMT

@burlaka7

Did you port your old number over to PM or did you pick a new number?

If you ported over, you need to leave your old SIM in your phone and reply to the text that you are porting over to PM. There is a 90 minute window for you to reply or else it will take longer with the help of a CS_Agent.

If you picked a new number, reboot your phone by holding down the power button then wait 2 minutes then power the phone back on.

Re: Hello

dabr — Wed, 08 Jun 2022 18:52:39 GMT

@burlaka7 Here's couple of links for APN settings:

Android: https://publicmobile.ca/get-help/articles/set-up-data-on-an-android-phone

Iphone: https://publicmobile.ca/get-help/articles/set-up-data-on-an-iphone

edit: Make sure you've enabled data on your phone and have restricted background data and updates are set for WIFI only to conserve your available data.

Re: Hello

hTideGnow — Wed, 08 Jun 2022 19:13:02 GMT

HI@burlaka7 do you get voice service?

What kind of phone do you have? You can try to Reset Network settings to see if it works

Or let us know the make and model of your phone and we can suggest

Re: Hello

esjliv — Wed, 08 Jun 2022 21:49:28 GMT

@burlaka7 - if you are not getting service at all, including calling and texting?

I know you said your 'account is activated', is your self serve account showing Active status (or when you call 611)?

If your account is NOT active, and you added funds to your account, does it show anything owing?

Does the reactivate/resume option present itself?

Re: Hello

JL9 — Thu, 09 Jun 2022 02:29:01 GMT

Haven't heard back, I am hoping that means you have resolved it and it is working now. Welcome to PM!

Re: Hello

Community_QA — Thu, 09 Jun 2022 02:39:29 GMT

@JL9 wrote:
Haven't heard back, I am hoping that means you have resolved it and it is working now. Welcome to PM!

@JL9 Interesting post. If you keep making post like this , you can be up the whole night

(you really can reply something out of anything)

Re: Hello

JL9 — Thu, 09 Jun 2022 02:45:26 GMT

@Community_QA You mean like what you just posted?🤣

The community is here to help people and part of that (at least I think) is getting to the bottom of every issue. So if some of these issues end up being resolved and the person is happy but nobody takes the time to post the outcome (especially if it is a rare issue that you don't see much on here) then the whole thread is pointless because you won't know how to deal with it if and when it happens to you.

But thank you for your constructive 2 cents, feel free to get the last word in (although I wouldn't want you to be up the whole night😉)

Re: Hello

burlaka7 — Thu, 09 Jun 2022 14:31:38 GMT

It do t show I owe anything it says my next top up is on May 7th so I don't what's going on it should take three months for my data to deactivate right not one month

Re: Hello

burlaka7 — Thu, 09 Jun 2022 14:32:32 GMT

Sorry no it's not working I was busy yesterday

Re: Hello

dust2dust — Thu, 09 Jun 2022 16:19:20 GMT

The date you mention had to have been the day your services stopped. You will need to top up the balance to pay for the plan to renew it. The 3 months is the allowed suspension period. Suspension means no services.