https://productioncommunity.publicmobile.ca/t5/Get-Support/Forgot-PIN/m-p/832113#M559583 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/239283">@hathayogis84</a>&nbsp;</P><P>&nbsp;</P><P>Contact an agent.</P><P>&nbsp;</P><UL><LI><SPAN class="">Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click <A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="noopener nofollow noreferrer">here</A> to get started.</SPAN></LI><LI><SPAN class="">Alternatively, you can send a private message to our Agents by clicking <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">here</A>. You’ll need to be logged in to your Community account for the link to work.</SPAN></LI></UL><P><SPAN class="">During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:</SPAN></P><UL><LI>Monday to Sunday: 6 AM to 10 PM EST</LI></UL><P>Keep an eye on the envelope icon in top right hand corner for a reply from the agent.</P> Thu, 09 Jun 2022 01:40:25 GMT JK8 2022-06-09T01:40:25Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Forgot-PIN/m-p/832112#M559582 <P>How do I reset PIN</P><P>&nbsp;</P> Thu, 09 Jun 2022 01:38:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Forgot-PIN/m-p/832112#M559582 hathayogis84 2022-06-09T01:38:54Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Forgot-PIN/m-p/832113#M559583 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/239283">@hathayogis84</a>&nbsp;</P><P>&nbsp;</P><P>Contact an agent.</P><P>&nbsp;</P><UL><LI><SPAN class="">Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click <A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="noopener nofollow noreferrer">here</A> to get started.</SPAN></LI><LI><SPAN class="">Alternatively, you can send a private message to our Agents by clicking <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">here</A>. You’ll need to be logged in to your Community account for the link to work.</SPAN></LI></UL><P><SPAN class="">During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:</SPAN></P><UL><LI>Monday to Sunday: 6 AM to 10 PM EST</LI></UL><P>Keep an eye on the envelope icon in top right hand corner for a reply from the agent.</P> Thu, 09 Jun 2022 01:40:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Forgot-PIN/m-p/832113#M559583 JK8 2022-06-09T01:40:25Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Forgot-PIN/m-p/832148#M559616 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/239283">@hathayogis84</a>&nbsp; &nbsp;You have to bug CS Agent to reset it. Still wonder why there is no option to reset in My Account</P> Thu, 09 Jun 2022 02:36:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Forgot-PIN/m-p/832148#M559616 Community_QA 2022-06-09T02:36:07Z