topic Account question in Get Support

Account question

Sleonhard — Thu, 09 Jun 2022 01:35:13 GMT

If i cancel or don't pay the monthly bill will I not have access to the number and my voice mail?

Re: Account question

MrSpock — Thu, 09 Jun 2022 01:38:04 GMT

@Sleonhard hi if your account is suspended you will not have access to your voicemail or number if you wish to port

Re: Account question

softech — Thu, 09 Jun 2022 02:03:12 GMT

@Sleonhard Yes, you will loss your voicemail access and the use of the number if your account is suspended from no payment.

If you want to keep your phone number , you have to reactivate within 90 days of the suspension. Account suspended for over 90 days will be closed permanently and the number will be returned to the original provider

Re: Account question

JL9 — Thu, 09 Jun 2022 02:18:24 GMT

If you don't want to pay but want access to your vm - you can put your account in lost/stolen mode in self serve and you can call your vm from another phone to retrieve messages, but you can't use your number for anything else until you reactivate.

Re: Account question

Community_QA — Thu, 09 Jun 2022 03:07:58 GMT

@Sleonhard To keep number for free and with Voicemail, port the number to Fongo. But there is a $25 porting fee