topic Password Reset in Get Support

Password Reset

BirneyJames — Thu, 09 Jun 2022 01:12:58 GMT

I will to change my plan and pay from my bank ...Also am having problem with my password to resett .

Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

Re: Password Reset

dabr — Thu, 09 Jun 2022 01:13:21 GMT

@BirneyJ Log into your self serve account and select Change Plan under Account Status on the overview page. Make sure to select Change at Next Renewal and not Change Now as PM does not prorate for unused features of plan.

For password reset submit a ticket to customer support via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send private message if unable to submit a ticket here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should also click the down arrow on your post and edit/delete your email and full name from your post as you are posting on a public forum.

Re: Password Reset

will13am — Thu, 09 Jun 2022 01:13:59 GMT

@BirneyJames , use the chatbot link in the bottom of the webpage to initiate a support ticket if you are unable to complete the password reset. Plan change is a self serve function once account access is restored.

Re: Password Reset

MrSpock — Thu, 09 Jun 2022 01:49:39 GMT

@BirneyJames hi for the second part of your question you can only pay with a voucher , credit card , or visa debit

Re: Password Reset

softech — Thu, 09 Jun 2022 01:58:08 GMT

@BirneyJames wrote:
I will to change my plan and pay from my bank ...Also am having problem with my password to resett .

@BirneyJames Get your Self Serve My Account login reset first.

Once you can login, you can make change to your plan. Just make sure you understand the difference between Change Now and Change in the next renewal date. Most people would use Change in the next renewal date to avoid lossing money. Change Now would have PM starts a new cycle NOW and charge you now, remaining days on the current old plan will be forfeited

To make change with your credit card/debit card, go to the Payment page, click Manage my card and then click Replace this credit card option to update the credit card info