topic Re: Activate my phone in Get Support

Activate my phone

fergusonoswell7 — Wed, 08 Jun 2022 23:45:24 GMT

the phone doesn't ring when someone call me

Re: Activate my phone

NDesai — Wed, 08 Jun 2022 23:47:06 GMT

@fergusonoswell7 What about calling out to someone or sending and receiving text messages? Did you recently activate a line with Public Mobile? If yes, Did you request to port in your number during activation? How did that go?

Re: Activate my phone

softech — Wed, 08 Jun 2022 23:50:25 GMT

@fergusonoswell7 if you can make outgoing calls without problem, try to reseat your SIM (power down, take sim out for a minute and then put it back and power up)

if still fails, try to change your Preferred Network to 3G Only

If you have another phone, try to put the sim card there and see if it works.

Re: Activate my phone

esjliv — Wed, 08 Jun 2022 23:52:12 GMT

@fergusonoswell7 - i will presume you just activated with a ported over number. Otherwise, please let us know.

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection