topic Re: Keep getting confirmation texts congratulating me for registering etc. in Get Support

Keep getting confirmation texts congratulating me for registering etc.

MAGSX — Wed, 08 Jun 2022 22:53:58 GMT

I have not registered this number AGAIN with PM. I left almost a year ago and since keep getting texts for registration. Clearly someone is trying to steal my number through public mobile or something. I would like this to end it concerns me that someone is going to be able to use my phone number for their own means. Why is public mobile allowing the registration of a number that is used by Koodo at present and it’s no longer registered with public mobile? How do I fix this.?

Re: Keep getting confirmation texts congratulating me for registering etc.

MrSpock — Wed, 08 Jun 2022 23:01:05 GMT

@MAGSX hi it is probably someone phising for info I dont think public can help maybe check and change any related passwords block the texts if you can

Re: Keep getting confirmation texts congratulating me for registering etc.

dabr — Wed, 08 Jun 2022 23:00:48 GMT

@MAGSX If you're no longer a customer with PM, then you can unsubscribe from the number associated with these texts.

Re: Keep getting confirmation texts congratulating me for registering etc.

MAGSX — Wed, 08 Jun 2022 23:01:43 GMT

I guess I don’t understand how they’re able to just use my phone number isn’t that what they’re doing? Are they not trying to register an account with my phone number? Because they’re not going into my account and making changes. I haven’t used public mobile in over a year. With that phone number. Someone is trying to register that number to a new account through public mobile and I don’t understand how they’re able to do so. I’ve checked now with Koodo twice and they’ve told me that no it’s not being used somewhere else it’s active with Koodo so then why is public mobile sending me these messages these

Re: Keep getting confirmation texts congratulating me for registering etc.

MrSpock — Wed, 08 Jun 2022 23:06:44 GMT

@MAGSX I can understand your concern use this link to contact a customer service rep Private Message to Public Mobile Customer Support Agents (CSA)

Re: Keep getting confirmation texts congratulating me for registering etc.

esjliv — Wed, 08 Jun 2022 23:08:26 GMT

@MAGSX - are these texts you are receiving or emails?

Either way, Public Mobile should not be reassigning your phone number, but you know what...seems numbers have been assigned in error before.

If your phone number is working fine with Koodo, you should not have to do anything as long as you don't accept any porting text or anything.

If someone else was assigned your phone number in error, they are the ones that are going to have to change their number to obtain any services.

Of course, if you are concerned about what you are receiving (which I think I would be too), submit a ticket with a Public Mobile agent and provide them details of what is happening to see what they can tell you.

Public Mobile Representatives (CSA) can be reached by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Keep getting confirmation texts congratulating me for registering etc.

JL9 — Thu, 09 Jun 2022 02:37:11 GMT

PM is renowned for sending all kinds of texts about various things in error, so this may be another instance of that.

Re: Keep getting confirmation texts congratulating me for registering etc.

Community_QA — Thu, 09 Jun 2022 02:39:15 GMT

@MAGSX So, you ported your number away? are you still with Telus or Koodo? The Telus system not smart enough, they keep giving up numbers that are owned by someone else to new users