topic Re: Loyalty rewards in Get Support

Loyalty rewards

Bernadettec — Wed, 08 Jun 2022 17:26:08 GMT

I have recently changed my plan and my loyalty rewards were not applied to my most recent bill. How can I get my rewards applied to my bill?

Re: Loyalty rewards

iliketotalk — Wed, 08 Jun 2022 18:20:28 GMT

@Bernadettec hi changing plans shouldn't effect your loyalty rewards

Re: Loyalty rewards

softech — Wed, 08 Jun 2022 17:28:15 GMT

@Bernadettec Any chance you also changed your reward to go with the new Rewards system (Public Points)?

If you are still on the old system, you should be getting all the reward as usual, open ticket with PM Support to have them confirm:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Loyalty rewards

Bernadettec — Wed, 08 Jun 2022 17:33:46 GMT

I had a $3 loyalty recognition credit and a $2 auto pay credit each month.

Re: Loyalty rewards

dust2dust — Wed, 08 Jun 2022 17:37:11 GMT

If you changed plans "now" then the rewards don't pay in automatically. If you had possibly used the lost/stolen function then the rewards need to be added by the support people.

Are you possibly on the $10 plan? Did autopay possibly take $8 instead of your usual $5?

Re: Loyalty rewards

hTideGnow — Wed, 08 Jun 2022 17:40:45 GMT

HI @Bernadettec If you have never migrated onto the new reward system, please open ticket with PM CS Agent

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

first Type: "My rewards are missing"
then click "What are the Rewards"
then Click "Old Public Rewards"
Now click on "Loyalty reward",
click on "My rewards are missing',
click o n "Contact Us"
finally click "Click here to submit a ticket" .

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Loyalty rewards

darlicious — Wed, 08 Jun 2022 18:05:25 GMT

@Bernadettec

If you scheduled a change plan on next renewal then your rewards should have applied as usual. If you changed your plan now then you started a new 30 day cycle so your rewards do not apply until next renewal once you have completed a full 30 day cycle.

Re: Loyalty rewards

JL9 — Thu, 09 Jun 2022 02:24:46 GMT

Keep us updated on how this gets resolved as I am having my own rewards issue right now lol