topic Re: SIM Cards not delivered in Get Support

SIM Cards not delivered

EEmerge — Wed, 15 Jun 2022 14:26:36 GMT

I ordered 2 sim cards as per order xxxxxx. An email notifying me that the cards were returned to the warehouse. The delivery address is a postal box as we have a rural address and that is our mailing address as well as billing address. How do I go about confirming this is the correct address? Or can I change the delivery address to a place of employment?

Re: SIM Cards not delivered

BKNS27 — Wed, 08 Jun 2022 03:32:41 GMT

@EEmerge

Please remove (down arrow in circle at top right of your user name) your order number as this is a public forum and there are no PM staff here.

You will need to contact a CS_Agent and create a ticket via SIMon Chatbot (bottom of page) or private message (envelope icon) them on this Community page to investigate on your order.

They are available from 6:00am to 10:00pm EST.

Re: SIM Cards not delivered

softech — Wed, 08 Jun 2022 04:03:00 GMT

@EEmerge delivery to postal box could be trouble with PM ordering system.

Please open a ticket with PM Support and try to see what they can do in the situation. I assume you are not PM customer yet, please open ticket by messaging them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: SIM Cards not delivered

esjliv — Wed, 08 Jun 2022 10:17:11 GMT

HI @softech , curious...how is delivering to a postal box an issue when ordering a SIM card? What would be the difference whether the address had a P.O. box number or not?

Re: SIM Cards not delivered

JL9 — Wed, 08 Jun 2022 15:41:15 GMT

If this is a headache and also taking into account that even if you weren't dealing with this you would be dealing with quite a delay in delivery, you may want to go into store and circumvent all of that.

Re: SIM Cards not delivered

EEmerge — Wed, 15 Jun 2022 14:26:58 GMT

Thank you

Re: SIM Cards not delivered

EEmerge — Wed, 15 Jun 2022 14:30:18 GMT

Thank you for your comment

Re: SIM Cards not delivered

EEmerge — Wed, 15 Jun 2022 14:30:37 GMT

I would if I could find them.