topic Re: chip in Get Support

chip

Vernice — Tue, 07 Jun 2022 21:35:03 GMT

I haven't received the chip which I bought on May 26 so far.

Re: chip

iliketotalk — Tue, 07 Jun 2022 20:57:38 GMT

@Vernice hi unfortunatly it can take 2 to 3 weeks for delivery hang in there

Re: chip

Vernice — Tue, 07 Jun 2022 21:01:03 GMT

They said the delivery is around 10 business days

Re: chip

hTideGnow — Tue, 07 Jun 2022 21:05:40 GMT

Hi @Vernice , delivery time varies. If you are in Toronto, you can receive within 5 days. But we got many confirmation that it actually took 3 full weeks. It's definitely a hold up on the PM side

Re: chip

iliketotalk — Tue, 07 Jun 2022 21:05:48 GMT

@Vernice yes I wish they would change that it's a bit of an unrealistic timeline for delivery

Re: chip

hTideGnow — Tue, 07 Jun 2022 22:21:45 GMT

Hi @Vernice do you need the SIM card quickly for activation? Go to a store and activate there, they will usually give you the sim card for free

Re: chip

JL9 — Tue, 07 Jun 2022 23:58:54 GMT

The wait time is increasingly longer it seems, you still may be waiting another 2 weeks from now. Going forward you may want alternatives like in store or a place like Canadian Cell Supplies as not only is it cheaper (currently $5) but much quicker too

Re: chip

esjliv — Wed, 08 Jun 2022 00:47:03 GMT

@Vernice - you're right..I would let customer support know if it has gone beyond 10 business days.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

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