topic Re: Cannot not receive text and phone calls in Get Support

Cannot not receive text and phone calls

Hudsonpara — Tue, 07 Jun 2022 23:34:01 GMT

Problem. Phone says no sim. Can’t receive , make, receive phone calls or texts

Re: Cannot not receive text and phone calls

softech — Tue, 07 Jun 2022 23:36:44 GMT

did you try to re-seat the sim? (power down the phone, take sim out for a minute and then firmly put it back and power up)

And is this a new activation? if so, it could be a sim provisioning issue. Open ticket with PM Support and it is an easy fix for them.

if you have been PM customer for some time and have been without without issue till now, it could also be a faulty sim. But try this, put your PM SIM in another phone and see if it works. This can trigger a re-provision of the sim and it might resolve your issue

To open ticket with PM Support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Cannot not receive text and phone calls

dust2dust — Tue, 07 Jun 2022 23:40:27 GMT

Have you just signed up? What make and model is the phone? What recording do get when you call 1-855-4pu-blic from another phone and enter your number? Did you possibly recently deal with a credit card problem?

Re: Cannot not receive text and phone calls

JL9 — Wed, 08 Jun 2022 00:02:11 GMT

If you could provide us with more background and answers to some of the questions above, the community can usually lead you in the right direction

Re: Cannot not receive text and phone calls

esjliv — Wed, 08 Jun 2022 00:37:23 GMT

@Hudsonpara - googled some stuff, does this help?

Clearing your Android's cache to try to fix the no SIM card error is extremely simple.

Go to “Settings -> Storage -> Clear Data.”

When you tap on cached data, you'll get a pop-up telling you that this is going to clear the cache for all the apps on your device.

Just tap on “Delete” to go through with it.

If you receive an alert that says Invalid SIM or No SIM Card installed, follow these steps.

Make sure you have an active plan with your wireless network provider.

Did you activate a Public Mobile SIM card and choose a plan and paid for it?

You can activate here: https://publicmobile.ca/en/on/portal/activation

Restart your iPhone or iPad.

Check for a network provider settings update.

Re: Cannot not receive text and phone calls

BKNS27 — Wed, 08 Jun 2022 01:03:36 GMT

@Hudsonpara

Check to see if the SIM tray is bent. Straighten it out if bent and reseat the SIM.