topic Re: Denied access in Get Support

Denied access

CYNTHIAHILL — Tue, 07 Jun 2022 20:50:10 GMT

I CANT get the public mobile to accept my password. I’m using a apple phone. I changed the password today and it’s been years since I was given access. Now they will close my account if I don’t deal with a data use issue. I wish I could talk to someone to explain. Ty

Re: Denied access

iliketotalk — Tue, 07 Jun 2022 20:53:05 GMT

@CYNTHIAHILL wrote:
I CANT get the public mobile to accept my password. I’m using a apple phone. I changed the password today and it’s been years since I was given access. Now they will close my account if I don’t deal with a data use issue. I wish I could talk to someone to explain. Ty

@CYNTHIAHILL

hi you will need to open a ticket through Simon to speak to a customer service agent they will help you mention password reset for self serve account

Click here

Re: Denied access

hTideGnow — Tue, 07 Jun 2022 22:30:46 GMT

Hi @CYNTHIAHILL your other option is to get a voucher from SDM or Shell or 7-11 and load the voucher via *611 to pay first

For password reset, open ticket with CS Agent at : https://publicmobile.ca/chatbot.

Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Denied access

JL9 — Tue, 07 Jun 2022 23:56:58 GMT

What do you mean a data use issue? Is your account currently suspended? If so for how long

Re: Denied access

esjliv — Wed, 08 Jun 2022 00:55:03 GMT

@CYNTHIAHILL - so were you successfully able to use the forgot your password option today:

https://selfserve.publicmobile.ca/forgot-password/

Or, has your account been in nonpay/suspended status for over 90 days? If so, then this means you lost your account, phone number and access to self serve.

Otherwise, see methods to contact customer support/CSA as provided by others.