topic Re: I am a new customer in Get Support

I am a new customer

TD5001 — Tue, 07 Jun 2022 20:44:23 GMT

Can you help me? My daughter referred me via this code- 9xxxxx but neither she nor I have received a discount notification. Also, I asked to be on the $35/month plan but it seems that I am on the $40/month plan- please correct

Edit by Dunkman: removed personal information

Re: I am a new customer

dabr — Tue, 07 Jun 2022 20:01:11 GMT

@TD5001 First you need to remove the referral code from your post by selecting the downward arrow and then edit/delete as it's not permitted to post your code on the forum.

For plans, you can make a change to your preferred one by logging into your account and select Change Plan (under Account Status/My Plan) near the top of your overview page. Make sure to schedule a plan change for next renewal and not immediate as PM doesn't offer refunds or prorate.

For missing rewards, ask your daughter to submit a ticket via chatbot and customer support will be able to add any missed rewards. Here's a link to the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send private message to CS_Agent if unable to submit a ticket here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I am a new customer

hTideGnow — Tue, 07 Jun 2022 20:06:59 GMT

@TD5001 For friend referral, there is no minimum plan requirement

Has it been 72 hours yet? Wait until after 72 hours before open ticket with CS Agent. You will be the one open the ticket for both yourself and your daughter

At : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Contact CS Agent

Click "Contact Us"

Click "Other"

Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I am a new customer

JL9 — Tue, 07 Jun 2022 23:54:36 GMT

It may have been a typo, if you don't see it within another day or 2, your daughter can connect with a CSA to manually add it. As for the plan I would recommend usi g up the last 28 days or so at the $40 plan and you can go to your self serve and changed plan to 35, just make sure you click on next renewal so you don't waste any time/data etc bc it won't be prorated.

If you just opened it in last day or so you could try with a CSA aneld explain it was an error and you'd like the 35 plan they may be able to manually change it an put the 5 dollar difference in your available balance