topic Re: Re-activate PM account in Get Support

Re-activate PM account

Tomikins — Tue, 07 Jun 2022 18:36:06 GMT

My SIM card and account have been completely deactivated.

I still have my PM sim card that was deactivated and I would like to get my phone number back.

Can someone help me?

Re: Re-activate PM account

MrSpock — Tue, 07 Jun 2022 18:46:09 GMT

@Tomikins hi has your account been suspended more then 90 days ? if so your account is closed for good you would need a new sim to start over

Re: Re-activate PM account

dabr — Tue, 07 Jun 2022 18:46:55 GMT

@Tomikins If your account was suspended for more than 90 days without payment then it would have been deactivated and number also lost. You'll need a new SIM and then would need to reactivate a new account with a new number.

There's an outside chance that you may be able to get your previous number back if it was originally issued by PM/Koodo/Telus unless the number has already been assigned to another customer.

Re: Re-activate PM account

RossN — Tue, 07 Jun 2022 18:54:56 GMT

@Tomikins you could call to see if someone answers your old number if so it is gone for good

Re: Re-activate PM account

hTideGnow — Tue, 07 Jun 2022 18:58:25 GMT

HI @Tomikins first, you need a new sim card to activate a new plan again

For the phone number, did you get the number new from PM before? if so and if you left PM not long and the number has been been taken , there is a very small chance PM CS Agent can assign you the number back. But it really depends, you can open ticket and ask

But if you ported your number into PM, then PM won't be able to help. When you account was cancelled, the number would have sent back to the provider that assigned you the number in the very beginning.

Re: Re-activate PM account

JL9 — Tue, 07 Jun 2022 23:51:23 GMT

The chances are slim but you cna always investigate further with a CSA to see if you can recover the number, will still need a new sim though. You will also be u der the new rewards program and can add a referral code so you get a $10 credit to start out while the person who's code yiu use will get $1/month

Re: Re-activate PM account

esjliv — Wed, 08 Jun 2022 01:01:41 GMT

@Tomikins - if you have not been in nonpay/suspended status for over 90 days, then you just need to make a manual payment equal to more to your plan amount.

You can do this by topping up on your Self Serve account with a voucher or credit card, or you can call 611 and add a voucher.

Voucher payment options: https://www.publicmobile.ca/en/on/get-help/articles?q=voucher

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

Otherwise, if in nonpay status for over 90 days...see other posts.