topic Re: Service Issue in Get Support

Service Issue

Savageland5 — Tue, 07 Jun 2022 22:08:55 GMT

I cannot make or receive calls

Re: Service Issue

MrSpock — Tue, 07 Jun 2022 22:14:53 GMT

@Savageland5 hi more info please does anything work

Re: Service Issue

softech — Tue, 07 Jun 2022 22:15:28 GMT

@Savageland5 Try to first reboot your phone.

If still fails, try to reseat your sim ( power down the phone, take sim out for a minute before putting it back and turn on the phone)

If you have a 2nd phone around put your PM sim there to test

Re: Service Issue

Savageland5 — Tue, 07 Jun 2022 22:22:57 GMT

I have tried the reset and still no service. I only have one of four bars beside the PM on my phone. I’ve also tried it on another exact same phone and it works.

Re: Service Issue

Savageland5 — Tue, 07 Jun 2022 22:24:06 GMT

I can get data and sometimes text but not always. I recently switched to another phone that is exactly the same and now I have no phone service

Re: Service Issue

MrSpock — Tue, 07 Jun 2022 22:27:27 GMT

@Savageland5 what type of phones are they?

Re: Service Issue

softech — Tue, 07 Jun 2022 22:35:08 GMT

@Savageland5 yours is an IPhone? Update the Carrier Profile to the latest one

Also, try to use different app to access data, iPhone can block selected app from accessing data. Not sure if you block any of those app by mistake

You said you had same problem with another provider? I wonder if it is a device problem. Take it to an Apple store and have them check

Re: Service Issue

JL9 — Wed, 08 Jun 2022 00:01:06 GMT

Test it with another device could narrow this down for you fairly quickly

Re: Service Issue

esjliv — Wed, 08 Jun 2022 00:43:54 GMT

@Savageland5 - are you an iphone?

Deregister the number on the iphone you are no longer using (edit, or on the new to you phone you are using if it was set up with a different number): https://selfsolve.apple.com/deregister-imessage/

Set up your phone number On your iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

If you have no service on a particular phone check if that phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/