topic Re: New acctivation in Get Support

New acctivation

Tamermakar — Wed, 05 Jan 2022 21:20:22 GMT

Hi, I had transfer my line since 6 days from another company to Public mobile and I still have a problem for receive calls and messages

Is that normal to stay all those days for finish the transfer?

Thanks a lot

Re: New acctivation

computergeek541 — Wed, 02 Dec 2020 14:40:54 GMT

@Tamermakar

Is the number coming from a VOIP or landland company? Those transfers take longer. If the number is coming from a cellular carrier, porting has failed. Most likely the account information provide was incorrect. You can try again by going to https://publicmobile.ca/chatbot

and then typing "port request".

Re: New acctivation

Alex799 — Sat, 04 Jun 2022 16:48:38 GMT

IM HAVE SAME ISSUE TEXT IN & OUT WORKS BUT WONT RECEIVE CALLS GOES DIRECTLY TO VOICE MAIL NO RING ON THE PHONE ?? WHAT TO DO ??

Re: New acctivation

softech — Sat, 04 Jun 2022 16:58:06 GMT

@Alex799 for voice receiving problem, try to change your preferred network to 3G Only or WCDMA Only

If you have another phone around, try to put your PM SIM there. That can confirm it is not a device problem as well as trigger a sim re-provision and it could resolve your issue

Re: New acctivation

dust2dust — Sat, 04 Jun 2022 16:59:08 GMT

@Alex799- Did you try to transfer your old number in? Did you leave your old sim in to confirm the transfer? Does your old service still work?

Re: New acctivation

Alex799 — Sat, 04 Jun 2022 17:04:31 GMT

TRIED THAT STILL GOES DIRECT TO VM

Re: New acctivation

softech — Sat, 04 Jun 2022 17:07:58 GMT

@Alex799 Tty the sim on another phone trick if you have a 2nd phone around

if still not works or you don't have another one, open ticket with PM

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: New acctivation

Alex799 — Tue, 07 Jun 2022 16:50:42 GMT

sent ticket today