topic Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled in Get Support

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Vige — Mon, 06 Jun 2022 15:50:35 GMT

my login is disables , and asking to check Public Mobile Community

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

MrSpock — Mon, 06 Jun 2022 15:53:02 GMT

@Vige hi have you been 90 days or more suspended or did you port a number if so your account is closed

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

esjliv — Mon, 06 Jun 2022 15:54:28 GMT

@Vige

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. So wait 15+ minutes before you try again.

If having issues with your password, use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Vige — Mon, 06 Jun 2022 15:54:46 GMT

I did not do any thing

maybe wrong password

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

darlicious — Mon, 06 Jun 2022 15:56:38 GMT

@Vige

Try calling 1 855 4PUBLIC and entering your 10 digit phone # . If it says we cant find your number then your account has been cancelled and deactivated.

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Vige — Mon, 06 Jun 2022 15:57:17 GMT

if like that why for last few month I can use the phone

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

iliketotalk — Sat, 02 Jul 2022 14:04:04 GMT

@Vige hello if you forgot password you will need to open a ticket through Simon to speak to a customer service agent they will help you Click here yuo can also private message a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Vige — Mon, 06 Jun 2022 16:00:07 GMT

I call that number and it says my next payments and etc

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

hTideGnow — Mon, 06 Jun 2022 16:07:24 GMT

@Vige wrote:
I call that number and it says my next payments and etc

HI @Vige that is good, your account is still here 🙂

did you try Forgot Password there?

If you cannot reset it that way, just open a ticket with PM CS agent and have your account credentials reset

At : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437