topic Re: US add on talk/text/data refund? in Get Support

US add on talk/text/data refund?

jz — Tue, 04 Jan 2022 19:33:20 GMT

Hi,

Last week, I went to Vancouver, Washington to visit family. I purchased the $20 10 day US add on for talk/text/250 data. Unfortunately, after only one day my phone totally died and I had no phone for the rest of the trip. Is there any way to either get a refund or a way to use the remaining 9 days on my next trip to the US (I go a few times a year)? It was frustrating enough to have my new phone die on me!!

Thank you,

Jessica

PS - I don't know if this is the correct place to make this request but I thought I'd try:)

Re: US add on talk/text/data refund?

CS_Agent — Tue, 22 Aug 2017 16:53:37 GMT

Hi jz,

Thank you for reaching out to us.

In order to assist you, please send us a Private Message.

Cheers

Abdoulaye

Re: US add on talk/text/data refund?

jz — Tue, 22 Aug 2017 18:26:27 GMT

How do I send a private message?

Re: US add on talk/text/data refund?

jz — Tue, 22 Aug 2017 18:27:03 GMT

I figured it out:)

Re: US add on talk/text/data refund?

stonechucker — Wed, 23 Aug 2017 00:43:33 GMT

If you didn't check off the notify by email option for any response by PM, ensure you check your inbox for any replies, in the top right corner. You will see a notification dot on one of the icons under the community and help buttons.

Re: US add on talk/text/data refund?

JeffH — Sat, 30 Mar 2019 22:18:15 GMT

Looking to get a refund for the US data I purchased on my trip to NY.

Nothing worked and and I don’t want the hassle of trying to make it work.

thank you

Re: US add on talk/text/data refund?

Anonymous — Sat, 30 Mar 2019 22:27:47 GMT

@JeffH wrote:
Looking to get a refund for the US data I purchased on my trip to NY.

Nothing worked and and I don’t want the hassle of trying to make it work.

thank you

Nothing worked?

Did you add funds into your account?

Did you purchase the add-on?

Do you see the add-on lower down on your overview page?

Do you still see the amount you added in your Available Funds?

Did you turn on all roaming options on your phone?

Did you manually scan for and find and connect to either AT&T or T-Mobile when in the states?

Refunds seem pretty rare but you might get credit back into your account. For that you would need the @Moderator_Team.

Re: US add on talk/text/data refund?

JeffH — Sat, 30 Mar 2019 22:30:25 GMT

She tried all of that and nothing

Re: US add on talk/text/data refund?

Anonymous — Sat, 30 Mar 2019 22:33:52 GMT

@JeffH wrote:
She tried all of that and nothing

Maybe could you post a screenshot of the overview page of her account. Blank out personal info of course.

Maybe even the payment history.

Does the base service have a talk component?

Re: US add on talk/text/data refund?

JeffH — Sun, 31 Mar 2019 19:16:11 GMT

Yes base service is fine

image removed by computergeek541 (contained personal information)

Re: US add on talk/text/data refund?

Metal1967 — Sat, 30 Mar 2019 22:40:27 GMT

@JeffH

You purchased the wrong addons.....those arent roaming addons...

Re: US add on talk/text/data refund?

Anonymous — Sat, 30 Mar 2019 22:42:58 GMT

@JeffH wrote:

Yes base service is fine

Ok..so those are not US roaming add-ons.

You bought the long distance add-on and the 200mb add-on. All only functional while in Canada.

You needed to have bought the US Roaming add-ons.

Unless of course they've expired and dropped off by now as they're only good for 10 days.

Re: US add on talk/text/data refund?

JeffH — Sat, 30 Mar 2019 22:45:01 GMT

No she’s only gone foe 5days

Re: US add on talk/text/data refund?

Metal1967 — Sat, 30 Mar 2019 22:53:58 GMT

@JeffH

The addons you purchasedare not for roaming use...Canada only...

Re: US add on talk/text/data refund?

Anonymous — Sat, 30 Mar 2019 22:58:21 GMT

@JeffH wrote:
No she’s only gone foe 5days

Not relevant.

You had bought a long distance add-on and appear to have used 6 minutes of it (could also be 0). Maybe your 90 day plan is province-wide.

You had also bought a 200mb add-on. This will likely be useless to you unless you use all your data in your 90 day plan.

These are only usable while in Canada.

To use Public Mobile in the states, you need to buy US Roaming add-ons and then connect to a US network while in the US. And they expire in 10 days from the date of purchase.

Re: US add on talk/text/data refund?

srlawren — Sun, 31 Mar 2019 19:15:52 GMT

@JeffH wrote:

Nothing worked and and I don’t want the hassle of trying to make it work.

@JeffH it's a good thing you couldn't be bothered to try to make it work, since it never would have with the add-ons you selected.

Re: US add on talk/text/data refund?

computergeek541 — Sun, 31 Mar 2019 19:17:44 GMT

@JeffH , I have removed your screenshot because it contains your Public Mobile account number. Please also go into your community account profile and delete the image.