topic Re: Fraudulent parking charges in Get Support

Fraudulent parking charges

IamtheOgre — Mon, 06 Jun 2022 05:28:57 GMT

I’m getting parking charges in Vancouver on my credit card labelled public mobile? I don’t live in Vancouver. Any thoughts other than calling credit card which I’m obviously going to do.

Re: Fraudulent parking charges

dust2dust — Mon, 06 Jun 2022 05:27:19 GMT

Do you have a Public account? Are the amounts correct for paying your renewal? I think the bank thinks the charging party is a parking garage.

Re: Fraudulent parking charges

computergeek541 — Mon, 06 Jun 2022 05:28:35 GMT

@IamtheOgre wrote:
I’m getting parking charges in Vancouver on my credit card labelled public mobile? I don’t live in Vancouver. Any thoughts other than calling credit card which I’m obviously going to do.

Are you a Public Mobile customer? If not, call your credit card compnay and file a chargeback as someone is using your card. The parking garage identification is a miscategorization of the of the type of company that Public Mobiel is. As for your credit card statement showing Vancouver, all Public Mobile account payment charges show as being from Vancouver as this is where the company is based out of.

Re: Fraudulent parking charges

IamtheOgre — Mon, 06 Jun 2022 05:40:50 GMT

Thanks! I am a customer. I had thought the same but some of the dates didn’t seem like they matched my billing cycle. I’ll dig into this more though! Thanks for the reply

Re: Fraudulent parking charges

darlicious — Mon, 06 Jun 2022 09:57:26 GMT

@IamtheOgre

This has been brought up previously in the community.

https://productioncommunity.publicmobile.ca/t5/Get-Support/PM-shows-as-Public-parking-garage/m-p/775659#M514809

Re: Fraudulent parking charges

softech — Mon, 06 Jun 2022 10:33:55 GMT

@IamtheOgre DO NOT ask the bank to reverse those charges!!

If you still not certain the charges, check with PM Support first. If you reversed a legitimate charge, PM would suspend your account immediately and top your service. It will be a long nightmare to sort it out if that is the case.

So, if you are unsure, open ticket with PM Support first and work with them.

Re: Fraudulent parking charges

JL9 — Mon, 06 Jun 2022 12:37:46 GMT

Very good point, it will cause huge headaches going forward for your self serve and payments. Sound alike you are on autopay. Keep in mind it is 30 day cycles and not same day every month.

Re: Fraudulent parking charges

EirikTheRed — Mon, 06 Jun 2022 13:20:21 GMT

I wonder if the Vancouver Company has the same name? Let us know what you find out!

Re: Fraudulent parking charges

hTideGnow — Mon, 06 Jun 2022 13:38:44 GMT

HI @EirikTheRed Probably not 🙂

I think some data input person selected the wrong category when PM first setup the account with MC/Visa

Re: Fraudulent parking charges

CountyDownIeUk — Mon, 06 Jun 2022 15:49:52 GMT

@IamtheOgre wrote:
I’m getting parking charges in Vancouver on my credit card labelled public mobile? I don’t live in Vancouver. Any thoughts other than calling credit card which I’m obviously going to do.

Assuming you are a PM customer, do the credit cards charges coincide with your Public Mobile transactions that you see in My Account? Keep mind the CC numbers will show taxes and your PM numbers will show without tax.