topic Re: Data Connection Drops in Get Support

Data Connection Drops

ljeanner — Sun, 05 Jun 2022 18:14:09 GMT

Do others have issues with the connection dropping all the time? It’s really annoying. Happens frequently these past few days.

Re: Data Connection Drops

iliketotalk — Sun, 05 Jun 2022 18:20:32 GMT

@ljeanner hi are you in the area effected by the tornado storm a few weeks ago? some of the towers are still having issues

Re: Data Connection Drops

hairbag1 — Sun, 05 Jun 2022 18:21:24 GMT

In Ontario ? Could be related to repairing storm damage.

Re: Data Connection Drops

ljeanner — Sun, 05 Jun 2022 18:22:59 GMT

No, I’m in Alberta.

Re: Data Connection Drops

hairbag1 — Sun, 05 Jun 2022 18:29:49 GMT

@ljeanner wrote:
Do others have issues with the connection dropping all the time? It’s really annoying. Happens frequently these past few days.

Has this been chronic for days, weeks or months ?

edit..what part of Alberta ? No report of major outages in most areas of AB.

Re: Data Connection Drops

ljeanner — Sun, 05 Jun 2022 18:29:01 GMT

Past 3 days.

Re: Data Connection Drops

hairbag1 — Sun, 05 Jun 2022 18:32:05 GMT

@ljeanner wrote:
Past 3 days.

It's a long-shot...but shut down phone and remove sim for a moment. Reinstall sim and start phone. See if that helps.

If you have a dual sim phone..try the sim in the other sim slot.

Re: Data Connection Drops

ljeanner — Sun, 05 Jun 2022 20:34:03 GMT

Tried but did not work. What a crap service. Will start looking for another to switch to.

Re: Data Connection Drops

BKNS27 — Mon, 06 Jun 2022 00:55:31 GMT

@ljeanner

Check you Cellular Network and see if it is set on 3G.

Re: Data Connection Drops

esjliv — Mon, 06 Jun 2022 01:20:41 GMT

@ljeanner - 3 days..what if upgrades are being done and this is temporary?

Can you try your SIM card into another compatible phone to see if services are the same?

Perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

Re: Data Connection Drops

ljeanner — Mon, 06 Jun 2022 03:16:43 GMT

I accepted this reply by accident. I am already set to 3G.

Re: Data Connection Drops

gpixel — Mon, 06 Jun 2022 06:19:11 GMT

@ljeanner

if you do decide to switch. try chatr they have monthly plans and I never had any issues when I was with them