topic Can not log into my account in Get Support

Can not log into my account

pizzascotty — Sun, 05 Jun 2022 18:44:39 GMT

I can not log into my account.

It always says "your login failed. Please try again" no matter what i do. Even when i try to reset my password.

I haven't used the account for 8 months but want to start using it again.

Any advice?

Thanks,

Scott

Re: Can not log into my account

hairbag1 — Sun, 05 Jun 2022 18:53:35 GMT

After 90 days without payment...your PM account is closed down for good. You'll need a new sim to start a new account.

Re: Can not log into my account

iliketotalk — Sun, 05 Jun 2022 18:53:42 GMT

@pizzascotty hi after 90 days suspended your account is closed permanently

Re: Can not log into my account

dabr — Sun, 05 Jun 2022 18:56:01 GMT

@pizzascotty If you have been having this problem for months, then I think you need to submit a ticket to customer support and ask them to take a look at your account. Here's a link to chatbot: https://www.publicmobile.ca/get-help/articles/contact-an-agent

edit: oops, I see you haven't used the account for 8 months, so yes as mentioned your account is closed. Sorry.

Usually clearing cache/cookies and using privacy/incognito mode will allow you to login without difficulties, but see what CSA's can suggest.

Re: Can not log into my account

BKNS27 — Mon, 06 Jun 2022 00:49:29 GMT

@pizzascotty

You will need a new SIM and get a new phone number since you haven’t kept up with payment in 8 months.