topic Re: Accidentally activated my US Roaming too early.. help! in Get Support

Accidentally activated my US Roaming too early.. help!

gracety — Tue, 04 Jan 2022 19:33:14 GMT

Hi community friends,

I just purchased the US Roaming Add-on for $20 (talk, text, data) and meant to activate it for next Monday but accidentally applied for it to begin today.

Is there any way I can reverse that so I can still get my coverage while I am in the US next Monday to Thursday?

Thank you in advance for your knowledge and help!

Grace

Re: Accidentally activated my US Roaming too early.. help!

Luddite — Tue, 22 Aug 2017 00:29:53 GMT

Probably not, but then "nothing ventured nothing gained".

Click this: message to moderators to send a private message to the moderator team with your phone number and a polite request for consideration.

Re: Accidentally activated my US Roaming too early.. help!

passiveegg — Tue, 22 Aug 2017 05:54:14 GMT

The roaming add on from what I know works for 1 month from when you start the addon. If anything, just personally message a moderator and they should help you.

Wish you the best of luck.

Re: Accidentally activated my US Roaming too early.. help!

SD08 — Tue, 22 Aug 2017 06:52:19 GMT

@passiveegg wrote:
The roaming add on from what I know works for 1 month from when you start the addon. If anything, just personally message a moderator and they should help you.

Wish you the best of luck.

@passiveegg

The U.S. roaming add-ons are all of 10-day duration only:

https://publicmobile.ca/en/on/plans

Re: Accidentally activated my US Roaming too early.. help!

Luddite — Tue, 22 Aug 2017 12:12:50 GMT

And the 10 days includes the day of activation.

Re: Accidentally activated my US Roaming too early.. help!

gracety — Tue, 22 Aug 2017 21:38:36 GMT

Update: After reaching out to a moderator via PM, they were able to remove the add-on from my account and credit me back the $20 roaming package to add back on at my intended usage period.

Thanks everyone for your help!

Re: Accidentally activated my US Roaming too early.. help!

Acekiller — Wed, 23 Aug 2017 13:25:40 GMT

good for u! koodos to the mod for doing the right thing!

Re: Accidentally activated my US Roaming too early.. help!

Mary_M — Wed, 23 Aug 2017 13:42:27 GMT

We try to do our best 🙂 @acekiller

Cheers,

Mary