topic Re: Change plan in Get Support

Change plan

Sitwat — Sun, 05 Jun 2022 02:48:23 GMT

I just changed my plan and put money in my public mobile account but still my account is not activate. Please help.

Re: Change plan

hTideGnow — Sun, 05 Jun 2022 02:54:59 GMT

HI @Sitwat Can you confirm if the money you just loaded at Available Fund? What is the Amount owe showing at the moment? What is the current plan showing on your My Account

Re: Change plan

esjliv — Sun, 05 Jun 2022 03:21:00 GMT

@Sitwat - are you choosing Change Plan Now? If so, you can only change plans immediately if you are down or upgrading your plan.

You can renew your plan early by contacting CSA to do this for you.

You had an issue earlier about porting out? So are you trying to change to the lowest $15 plan?

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment.

Or try

Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Log off your account. Log back in. Reboot your phone.

If still issues reactivating the plan, ask CSA for assistance.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Change plan

JL9 — Sun, 05 Jun 2022 15:16:41 GMT

If it isn't showing in available funds and your plan still isn't working, a CSA should be able to resolve this for you