topic Re: Reset user name in Get Support

Reset user name

WmDavid — Sun, 05 Jun 2022 15:12:16 GMT

The username in settings is wdsmth337. My records show it should be WmDavid .It will not accept My new password xxxxxxx Can this be resolved?

Edit by Dunkman: removed personal information

Re: Reset user name

iliketotalk — Sun, 05 Jun 2022 13:16:51 GMT

@WmDavid you will need to open a ticket through Simon to speak to a customer service agent they will help you Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reset user name

RossN — Sun, 05 Jun 2022 13:30:54 GMT

@WmDavid You are on a public forum any one can see your information please click on the down arrow in your post to delete personal info

Re: Reset user name

esjliv — Sun, 05 Jun 2022 13:35:54 GMT

@WmDavid - this is a public forum, and we are all customers/members like you here. You should probably remove that personal information (password) from your post. Click the top right down arrow to edit your post.

Note that there are different login credentials for different accounts online with Public Mobile

Community Account
- You cannot change your username yourself (CSA could..or just created a new one), but you can change your password in your setting under your avatar (top right of community page)
Self Serve / My Account / My Rewards (this is all for current Public Mobile customers)
- Email change only be changed by CSA (customer support Public Mobile agents)
- Password can be changed by you using the Forgot your password option
Purchasing a SIM card or Phone log in area

Re: Reset user name

dust2dust — Sun, 05 Jun 2022 13:59:22 GMT

I'm confused with what you're asking. You are logged in and have posted under the username WmDavid. What is wdsmth337? Where do you see that?

The login for the service account is an email address.