topic Re: Unable to log in in Get Support

Unable to log in

coriikins28 — Sun, 05 Jun 2022 05:53:25 GMT

Trying to add funds and I’m unable to log in. I’ve tried multiple devices and connections. Brings me to a white page that says internal server error. Is this happening for anyone else? Yes I cleared cache.

Re: Unable to log in

dust2dust — Sun, 05 Jun 2022 06:01:41 GMT

If you have a registered credit card and you know your 4 digit pin then you could dial 611. Or buy vouchers and enter them in 611. Or use the instant top-up method.

I get the same error.

Re: Unable to log in

BKNS27 — Sun, 05 Jun 2022 08:33:09 GMT

@coriikins28

The PM website is under going maintenance. Try again after 6:00 am EST tomorrow morning.

Re: Unable to log in

esjliv — Sun, 05 Jun 2022 13:08:12 GMT

@coriikins28 - all seems good this morning. Have another go at it.

Try logging in by opening a tab in incognito mode, if things are not quite reacting as they should be.

Re: Unable to log in

JL9 — Sun, 05 Jun 2022 15:17:46 GMT

Yes this usually happens at least a couple times a week overnight for maintenance where no one can access self serve, not ideal but usually kicks back on early in the morning