topic Re: phone transferred issue in Get Support

phone transferred issue

AB59 — Sun, 05 Jun 2022 10:03:23 GMT

I transferred my exist phone number to public mobile my phone is working but I'm not received any call every call goes to voice mail.

Re: phone transferred issue

BKNS27 — Sun, 05 Jun 2022 08:31:40 GMT

@AB59

Try rebooting your phone by holding down the power button then power off and wait for 2 minutes then power the phone back on.

Re: phone transferred issue

cellphoneuser1 — Sun, 05 Jun 2022 08:50:29 GMT

@AB59 wrote:
I transferred my exist phone number to public mobile my phone is working but I'm not received any call every call goes to voice mail.

Put your old carrier's sim back in. Calls go to old carrier if porting didn't fnish.

Re: phone transferred issue

esjliv — Sun, 05 Jun 2022 12:53:53 GMT

@AB59 - if this was a cell number from another provider did leave the old SIM card in the phone to reply to the port approval SMS and respond back 'yes' to?

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection