topic Re: Help please in Get Support

Help please

Sitwat — Sat, 04 Jun 2022 22:45:06 GMT

I am waiting for text message to transfer my existing phone number to another connection and it’s been three hours but I have received a text or email yet. Please help with my matter.

Re: Help please

iliketotalk — Sat, 04 Jun 2022 22:50:39 GMT

@Sitwat hi did you leave your public sim in your phone to answer yes for your port to happen is your account here still active?

Re: Help please

darlicious — Sat, 04 Jun 2022 22:51:09 GMT

@Sitwat

Contact customer support to get them to send the PAT (porting authorization text). You have the pm sim card in your phone to recieve it? Sorry to see you go....

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Help please

JL9 — Sat, 04 Jun 2022 22:51:13 GMT

Is your old sim (and not your new PM sim) in the phone and is your old account still in good standing?

Re: Help please

computergeek541 — Sat, 04 Jun 2022 22:53:02 GMT

@Sitwat wrote:
I am waiting for text message to transfer my existing phone number to another connection and it’s been three hours but I have received a text or email yet. Please help with my matter.

Are you portiing from Public Mobile to another carrier or are you porting the number to Public Mobile? Please ensure that the old carrier's SIM card is still in your phone or that text message won't be received. As it's been 3 hours, you'll need to to contact the carrier that you're porting to (the new carrier) to continue troubleshooting the number porting.

Re: Help please

Sitwat — Sun, 05 Jun 2022 00:08:36 GMT

Account is still active but didn’t pay monthly fees and has 5 dollar balance only.

Re: Help please

Sitwat — Sun, 05 Jun 2022 00:09:27 GMT

I still have sim in my phone didn’t pay new sim yet.

Re: Help please

Sitwat — Sun, 05 Jun 2022 00:10:26 GMT

Old sim still in my phone and account balance is 5 dollar only did recharged yet.

Re: Help please

Sitwat — Sun, 05 Jun 2022 00:12:44 GMT

Porting public mobile to another carrier.

Re: Help please

dust2dust — Sun, 05 Jun 2022 00:35:28 GMT

On your overview page does the account status say active?

Usually you will need to get the help from the new provider. But the old provider account needs to remain active if you're not going to Telus or Koodo. Then as you have you need to leave the old sim in to wait for a text to confirm.

Re: Help please

computergeek541 — Sun, 05 Jun 2022 01:10:31 GMT

@Sitwat

If you're transferring to a non-Telus owned brand, you cannot port out until you pay for/renew your Public Mobile plan.

Re: Help please

softech — Sun, 05 Jun 2022 01:10:52 GMT

@Sitwat wrote:
Porting public mobile to another carrier.

@Sitwat You got the text yet? If not, open ticket with PM using this direct link:

https://urlshortner.tiia.ai/Lc9xk8

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there