topic Re: trying to cancel add-on in Get Support

trying to cancel add-on

dryammine — Sat, 04 Jun 2022 20:10:01 GMT

How do i cancel an addon? I needed it for a short period and now just want to go back to my regular plan. I only use this number when i am traveling.

I did not find an option, so i just removed the autopay, thinking that will stop it.

But i do not want to lose my number. I need the SIM active end of June.

Re: trying to cancel add-on

esjliv — Sat, 04 Jun 2022 20:16:18 GMT

@dryammine addons you purchase in your self serve account or by calling 611 do not reoccur. Once they are all used up they are gone.

Your plan services should always get used first, and the addon will only kick in when plan services run out in a current cycle.

Re: trying to cancel add-on

dust2dust — Sat, 04 Jun 2022 20:17:59 GMT

Canadian add-ons stay on the account until finished. You can't just stop using them. Are you meaning roaming? Are you meaning Canada-wide? Roaming add-ons stay on for 10 days.

Removing autopay will stop your plan from renewing. You could let the plan suspend until you need it but only do that for up to maximum 90 days.

Re: trying to cancel add-on

softech — Sat, 04 Jun 2022 21:20:06 GMT

@dryammine what add-on are you talking about? Autopay will only trigger for plan renewal and it won't auto re-buy your add-on. All add-ons are one time purchase and are bought manually.

If you meant you want to cancel your service, then disabling Autopay is what you need to do, which you did

But with Autopay disabled, if you don't manually pay, your account will be suspended at the end of the current cycle and you will loose your number if you don't do anything for 90 days after that

Re: trying to cancel add-on

iliketotalk — Sat, 04 Jun 2022 21:24:13 GMT

@dryammine @Hi there is no need to cancel an add on it is a one time payment , with the exception of the 10 day us roaming they just stay on your account and get used as needed you will not be charged again

Re: trying to cancel add-on

JL9 — Sat, 04 Jun 2022 22:36:58 GMT

When you get a chance, give us a heads up on what add on you are talking about to make sure there is no confusion

Re: trying to cancel add-on

darlicious — Sat, 04 Jun 2022 22:44:17 GMT

@dryammine

Can you check your transaction history to ensure that you have only been charged once for the add on and then your plan charges that are listed as follows :

30 DAY PLAN..........................$10
100 MINUTES.........................$5 or
1GB+DATA AT 3G SPEED.......$15+

Re: trying to cancel add-on

dryammine — Mon, 06 Jun 2022 14:11:52 GMT

thank you. it was a 1GB data add. Thank for explaining the 90 day rule.

Re: trying to cancel add-on

dryammine — Mon, 06 Jun 2022 14:12:33 GMT

thank you. that answer my questions.

Re: trying to cancel add-on

dryammine — Mon, 06 Jun 2022 14:12:55 GMT

thank you.

Re: trying to cancel add-on

dryammine — Mon, 06 Jun 2022 14:13:40 GMT

yes - it all looks correct. And the answer to clarify that add on do not auto renew was helpful, as is the 90 day rule.

Re: trying to cancel add-on

darlicious — Mon, 06 Jun 2022 14:16:37 GMT

@dryammine

Were here anytime to answer your questions. If you are in doubt just ask the community. We are always happy to help!